How surveys improve healthcare
The best approach to healthcare is one where patients and healthcare providers work in close partnership. But patients and providers don’t always see eye-to-eye. For example, we conducted a study that showed 89% of patients want to know information about their providers’ education and training, but only 56% of healthcare organisations provide it. As another example, 8 in 10 healthcare professionals believe most appointments start on time, but only 52% of patients agree.
Online surveys support patient-provider communication by getting feedback – both from patients and employees. A lot of hospitals, clinics and other providers have recognised this need:
- More than half use surveys to measure employee satisfaction
- A third use surveys to monitor patients’ health and safety habits
- Nearly 40% use surveys to probe the effectiveness of patient safety culture
SurveyMonkey can help you gather and analyse more information faster. You can create custom health surveys or rely on expert templates. Distribute surveys via email, websites, mobile devices or even computers in waiting rooms. Then use our powerful platform to analyse the results and export professional charts.
Types of healthcare surveys
Surveys are a great way to gather information that doesn’t show up on lab tests or come up in conversation. And while patients might hesitate to provide you with direct feedback in person, surveys give them the chance to do this privately.
Here are a few ways to use surveys to improve your practice:
Ask your patients to tell you about their visit and the quality of their experience with doctors, support staff and your facilities. You can also keep one step ahead of patients’ requests by sending out brief surveys to evaluate their needs before each visit to your practice.
Employees and staff
Providing quality care is easier when everyone in your organisation is engaged. Ensure that doctors, nurses and staff have the training and tools they need in order to do their jobs. You can also obtain feedback about internal procedures and identify potential liability issues. Here are a few common uses:
Find pre-written survey templates for surveys like these below.
Women’s and men’s health issues
Survey your female and male patients to find out which health issues are of greatest concern in your area, at specific ages or by gender. Use patient feedback to identify staffing requirements, design new services or
promote healthy living by putting together health education and community outreach programs.
Regular dental care
How did your patients hear about you? Why did they choose your dental surgery over others in their community? If they haven’t had regular dental care, why not? In addition to gathering information about patient care and preferences, use surveys to assess your strategies for patient education, scheduling regular checkups,
tracking and monitoring patient health, getting referrals and developing your practice.
Annual optical care
An annual eye test may be the only time an optometrist or optician sees their patients – but there are other opportunities to connect. Poll your patients to understand their needs: Has a prescription changed? Are contact lenses still comfortable? Is there any difficulty with night-time driving? Send out an online survey before each patient’s appointment or ask them to complete a survey once they arrive at the practice.
Surveys for vets
Animals deserve great care too. From understanding how owners feel about your facilities to making sure employees are engaged and focused, surveys are a great way to improve a practice or understand a marketplace.
Whether you’re looking to improve patient satisfaction or create a safer hospital with happier employees, it’s a great idea to measure your performance over time. Developing performance benchmarks will give you a point of reference so you can understand how specific initiatives improve the healthcare or services you provide. For example, if you see that 7 out of 10 nurses are “satisfied” with their jobs, it may be hard to know how you’re really doing. Seeing that number jump to 7.5 means that you’re heading in the right direction.