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Customer feedback
Net Promoter Score (NPS®)
Learn what makes customers happy and turn them into advocates.
Voice of the Customer (VoC)
Build and scale a VoC programme to boost customer retention.
Customer service feedback
Measure customer service performance to increase loyalty.
Customer satisfaction
Measure customer satisfaction and loyalty for your business.
Purchase experience
Get in-store and online purchase feedback to boost sales.
Customer Effort Score (CES)
Measure your customer effort to relieve pain points and boost loyalty.
Customer advocacy
Gather testimonials, stats and case studies at scale.
Content marketing
Create stand-out content with original research.
Forms and quizzes
Registration forms
Easily collect RSVPs, payments and other attendee information.
Application forms
Seamlessly manage applications for jobs, grants, programmes and more.
Contact forms
Collect contact information from customers, prospects and more.
Donations & payments
Collect donations and payments, directly from your website.
Order forms
Easily receive online purchase orders and payments.
Request forms
Make it simple for users to submit requests for support or new features.
Employment forms
Gather information from employees and candidates. Simplify onboarding.
Consent forms
Obtain travel, photo and social media consent from programme participants.
Evaluation forms
Improve your courses, events and customer experience.
Online quizzes
Quickly create quizzes to test knowledge, skills and more.
Employee feedback
Employee engagement
Uncover insights to boost engagement and satisfaction.
Performance management
Create a 360-degree review process to improve employee performance.
Training and onboarding
Deliver training programmes that develop your workforce.
Diversity, equity and inclusion (DEI)
Create a workplace where people of all backgrounds can thrive.
Candidate experience
Attract top talent and leave a positive impression on job seekers.
Employee benefits
Build the right benefits package with feedback on what employees value.
Exit interviews
Learn why employees leave so you can take action to retain your best talent.
Event management
Event planning
Create memorable experiences based on what employees want.
Event registration
Easily collect RSVPs, payments, dietary restrictions and more.
Event feedback
Measure attendee satisfaction and learn how to improve your next event.
Live online polls
Build engaging polls, get instant results and visualise data in real time.
Market Research
General market research
Get insights from your target audience using our global survey panel.
Usage & attitudes
Learn about consumer preferences, habits and purchase behaviours.
Brand health tracking
Measure key brand metrics like awareness, purchase intent and loyalty over time.
Ad testing
Test your marketing campaigns with your target buyer before you launch.
Messaging & claims testing
Get feedback on messages, taglines, website copy and more.
Name testing
Test name ideas for your brand, product or service.
Logo design testing
Uncover the optimal logo design for your brand or products.
Product Development
Idea screening
Quickly test and prioritise early-stage ideas with your target audience.
Concept testing
Test product concepts and compare against industry benchmarks.
Package testing
Get feedback from your target consumers on packaging designs.
Price Optimisation
Uncover the optimal price point and range for your product or service.
Feature importance
Prioritise which features are most critical to your target customers.
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Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.