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Improve the patient experience by measuring quality of care

Get clear insights from patients when it matters most.

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It can be difficult to get a clear understanding of how patients really think and feel. Many healthcare professionals see an even bigger challenge with measuring the quality of care their patients receive. Feedback can help you gather insights along the patient journey so you can provide quality care that earns trust.

How can we ensure consistent patient experiences, wherever they receive care?

Today’s healthcare landscape can be difficult for anyone to navigate. People may start with a GP appointment, undergo tests at a hospital and pick up a prescription from their pharmacy.

That’s a lot of touchpoints.

One negative interaction can really impact how a person feels about their entire healthcare experience.

These tools, including healthcare surveys, can help you create positive patient experiences.

How can we protect our healthcare teams and employees?

The COVID-19 pandemic had a massive impact on healthcare workers across the world. Doctors felt overwhelmed; nurses were burned out; and teams across the spectrum of care were pushed to the brink.

How are clinicians, nurses and medical staff feeling now?

Being able to measure how your teams think and feel today is as crucial as ever. Get tools to help you navigate response plans and cope with new challenges, such as workforce engagement.

Our sample survey templates make it easy for you to start collecting feedback in just minutes. Explore hundreds of questions across different survey types, all designed to get you accurate results you can rely on.

Patient satisfaction

Hear from patients to see whether they’re feeling valued, supported and respected.

See template

Health check-in

Get a snapshot of patient health in preparation for an appointment.

See template

Post-appointment feedback

Find out how your patient felt about the quality of their care, immediately after their appointment.

See template

Patient safety culture

Assess the patient safety culture in healthcare facilities and offices with this survey by AHRQ.

See template

Employee satisfaction

Find out how healthcare workers really feel about the workplace.

See template

Training feedback

Measure the skills and training of your medical staff and healthcare professionals.

See template

Why choose SurveyMonkey?

SurveyMonkey is not only easy to use, but it’s also the world’s leading survey platform and powerful enough to help you measure what matters.

Features to help you accomplish goals

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Patient needs are constantly changing. Our features can help you pivot when you need to.

Integrations that make work easier

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Integrate your survey data with the apps you use every day.

We have a variety of integrations that can help you improve patient feedback and drive employee engagement.

Our most popular integrations include:

Support for when you need it

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Get the support that your team needs to launch patient feedback programmes with ease.

  • We have an amazing support team filled with product experts that help you leverage the right features to get the results you’re looking for
  • Support the way you want it with phone, email and live chat options for getting in touch
  • Tutorials and video demos available within our robust Help Centre for those who want to explore on their own

Healthcare leaders are among users from these world-class brands

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Advice from healthcare leaders

Here are some common mistakes and best practices for how to avoid them.

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Common mistakes

Looking for ways to improve the patient experience or measure staff satisfaction? Here are some things you can avoid:

Asking too many questions in a patient or employee survey

Keep surveys and questionnaires short to ensure that they’re focused on providing accurate answers.

Asking patient questions for which you already know the answer

Avoid nonresponse bias by ensuring that patients complete your survey.

Not knowing where friction points are for patients

Make sure you’re actively addressing pain points, such as long waiting times at the surgery.

Sending patient satisfaction surveys at the wrong time

Send surveys immediately after patients' appointments so they’re more likely to respond.

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Best practices

Want to know what healthcare leaders and administrators suggest? Check out these tips:

Design a survey that’s going to get you data

Keep surveys short and free of medical jargon to ensure that patients complete the survey with ease.

Share patient pain points across your organisation

Bring visibility to the challenges your patients are facing by sharing the feedback, especially with medical staff, nurses and doctors.

Categorise your patient support issues and report on them

Define metrics for support cases and make sure you have the team aligned to deliver on them.

Conduct employee satisfaction surveys at least twice a year

Measure and benchmark these results to ensure that your organisation is continually improving its performance.

Resources that healthcare professionals find helpful

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Success Stories

Wellstar streamlines its employment interview and feedback processes.

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Case Studies

See how the University of Michigan Medical school centralised applications.

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Case Studies

See how Carrot improved member feedback and clinical outcomes.

Choose from our most popular plans

Get an individual plan with features that suit your needs, or create a team instead.

Need an enterprise-grade survey solution?

Momentive, the maker of SurveyMonkey, empowers organisations to gain insights from customers, employees and the market.

Contact us today

Elevate the quality of care and experiences across your organisation with agile, purpose-built solutions.

Rely on Momentive and our HIPAA-compliant features to help you measure patient experience and sentiment.

  • Measure both Net Promoter Score® (NPS) and Consumer Effort Scores (CES) after every interaction
  • Understand patient experience beyond standardised CAHPS® surveys
  • Improve telehealth appointments by understanding drivers of virtual care patient satisfaction

NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.