At some point, most people will take some form of knowledge and skills training so they can quickly acquire the skills they need, whether for work, for family or for fun. If you’re in the training business, you know that all of these students will share a common goal: they want to learn a skill they can put to use effectively, as soon as possible. Training differs vastly from a traditional course of study, as participants and students expect to see improvements in their abilities almost immediately after a training session. A client on a physical fitness programme, a student on a sales training course or a participant on a Yoga programme will stop attending if they don’t see any progress.
Questionnaires are an indispensable tool for training professionals, especially when you use them with models for assessing training effectiveness. You can apply the feedback you gather through surveys to evaluate training programmes, course offerings and instructors; target specific skills development for individuals or groups and plan focused training for any field or area of instruction.
Use surveys to explore what training to offer, the effectiveness of the training you’re delivering and whether students feel they are acquiring the skills they desire.
Take a snapshot of a student’s understanding and skill level before and after training. Survey students when they begin a course or programme and then give them the same survey at the end to show improvement.
Poll individuals at the outset of a longer training programme to baseline where they are in relation to their goals. Chart their progress: throughout training, ask students to assess their progress. Deliver your survey on mobile devices in the training environment for almost real-time feedback or on social media to broadcast their achievements to their network.
Find out whether the training you’re delivering is engaging and effective. Are you meeting the expectations of participants? Are they getting the instruction or information they thought they would? Use this feedback for continuous improvement.
Two trainers might deliver the same course material quite differently – and that diversity allows you to attract more students. Still, you want to know that all trainers are delivering the training competently. Use surveys to gather students’ opinions of teacher effectiveness.
What do students or employees think about your organisation’s job training and development programmes? Do the offerings support their career goals and ambitions? What education programmes do they need in order to meet their objectives?
Could senior citizens in your community benefit from a hands-on technology course? Are newbie parents interested in childbirth and parenting classes? Do members of your religious organisation need any advanced spiritual training? Use surveys in your community, workplace, healthcare or fitness organisation to plan classes and training that will benefit your residents, employees, patients or clients. Test potential offerings using SurveyMonkey Audience, which gives you access to millions of respondents who are similar to your target audiences.
If your survey is short and sweet, there’s a greater chance that more respondents will complete it.
Give people the opportunity to give you additional thoughts and other feedback by choosing from the multiple question types including some open-ended questions with text boxes for unstructured responses.
Don’t use corporate-speak or language that’s stuffy or highly technical. Keep your tone conversational.
The list of potential training topics is endless. SurveyMonkey offers many surveys that can be used as they stand or customised to cover many areas of training. Here are a few templates you might use with individuals, community residents, students and their parents, and employees.
What do your customers think about their experience with your business or customer service representatives? Use this feedback to explore potential areas of customer-service training for employees.
Find out how parents support students’ learning at home or engage with their children’s teachers. Use this feedback to develop training that helps parents guide their children to develop good study habits, handle problems or challenges at school or achieve specific learning goals.
Ask students for their feedback about a teaching assistant’s course. Use this information to develop general training for teaching assistants across the university or specific training for those in a particular department or group.
Identify opportunities for improving both the hard and soft skills sets of employees and managers. Ask managers to assess key aspects of employee performance and request employees’ feedback about the corporate management team. Use this feedback to shape your workplace training offerings.
Survey management teams about the key capabilities of their departments or teams to pinpoint areas for training in order to improve skill levels and professionalism, good communication and positive client or customer interactions.
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