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Plans & Pricing

Delight more customers. Easily gather actionable customer feedback.

Listen to your customers and get their opinions throughout the entire customer journey. See how to tap into Customer Powered Data to start gathering real-time feedback at scale.

SURVEY PLATFORM

Need a flexible way to get customer feedback?

Create on-brand feedback surveys in minutes. Send surveys via multiple channels, easily analyze your data, and share actionable insights with your team.

CX SOLUTION

Want expert help with your Net Promoter Score®?

Run effective customer experience programs with our dedicated NPS solution. Enjoy automated feedback collection, predictive analysis, and more.

Tap into Customer Powered Data at every touchpoint

Learn more about potential and existing customers

Better understand your consumers

Survey your target market to better understand their behaviors, perceptions, and attitudes.

Measure brand awareness and sentiment

Find out what people think about your brand and discover new growth opportunities.

Better connect with customers

Use feedback to tailor your communications, website experience, and even A/B test campaigns.


Want to talk to consumers or prospects?Our plans and Audience panel makes it easy to check in with your market early and often.

“We are able to correlate improvement in our NPS to higher revenue and retention of our customers”

—Simon Lindsay, CEO of Progressive Direct

Learn more about customer feedback surveys

Net Promoter Score (NPS)

Easily deliver both transactional and relational NPS surveys to understand what drives your customer satisfaction.

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Products and services

Ask your customers for feedback on your products and services to find out where and how to improve.

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Events

Talk to customers before and after events. Capture live feedback or set up a kiosk survey on a tablet or phone.

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Customer experience

Identify patterns and trends in your digital experiences or at a point of sale (POS) so you can quickly make positive adjustments.

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Customer service

Improve your customer experience by assessing your customer service and call center effectiveness.

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Customer engagement

Prevent churn and improve repeat business. Identify customer loyalty trends and find out how to improve your offering.

Learn more
Women at Planet Fitness
Planet Fitness

Customer powered success

See how Planet Fitness creates a happy, healthy customer experience using feedback.

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BD
Hewlett Packard Enterprise
NetApp
EMC2

Get started on your customer feedback project today

Create your own customer feedback surveys in minutes—or get started with SurveyMonkey CX, a comprehensive solution to measure and improve your Net Promoter Score.

Start creating surveys

Our platform makes it easy to create and send surveys during every part of the customer journey. Start building a better experience with customer feedback.

Get a solution

Automate your NPS surveys and get powerful analytics tools that let you discover how to improve the customer experience and grow your business.

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.