Ensure your success in event planning and hospitality
Get tools to help you plan events that create buzz, drive impact and exceed expectations.
With many companies employing work-from-home models, and in-person socializing happening less due to the COVID-19 pandemic, event planning can be a real challenge. If you work in hospitality or events, feedback can be the best tool for finding out what it takes for your events to be successful.
How can we plan events we know will be a success?
- How should we schedule equitable events for a global team?
- What types of events will be impactful for our business?
- What’s the right balance between social, informational and educational events?
- How do we plan events that work within the budget?
- How do I best collect feedback from attendees?
- How far in advance should we start collecting RSVPs?
How can we pivot to accommodate the changes within hospitality?
- Do people prefer virtual events or those in person?
- How can we create more engaging events if they’re done remotely?
- What technology do we need to ensure that attendees find value in the event?
- Do event locations have specific requirements?
- How comfortable are people with attending events and conferences?
- What type of content would people like to see more of?
Survey templates event managers can rely on to get answers
Our sample survey templates make it easy for you to start collecting feedback in just minutes. Explore hundreds of questions across different survey types, all designed to get you accurate results you can rely on.
Event planning
Get a headcount, plan your menu and choose speakers easily and efficiently.
See templateHotel feedback
Discover how guests felt about their hotel stay and whether they would return.
See templateRestaurant feedback
Gather feedback on the dining experience your guests have at the restaurant.
See templateWhy choose SurveyMonkey?
SurveyMonkey is not only easy to use, but it’s also the world’s leading survey platform and powerful enough to help you measure what matters.
Features to help you accomplish goals
Collect and act on feedback so your events and communications continuously improve.
- Distribute your survey using QR codes you can display on conference materials or within presentations
- Easy customisations to match the look and feel of your company or event
- Multiple question types for whatever you want to know
- Create your own question bank and make it easy to duplicate your surveys for different events
Integrations that make work easier
Integrate your survey data with the apps you use every day.
- Get feedback on conferences, meetings and events immediately by integrating with tools such as Microsoft Teams and Zoom
- Store, manage and share your surveys for collaboration in Google Drive
- Automatically trigger surveys after an event by using customer contact information already stored in your CRM such as Salesforce
Support for when you need it
Get the support that your team needs to launch feedback programmes.
Here’s how SurveyMonkey can help:
- We have an amazing support team - filled with product experts that help you leverage the right features to get the results you’re looking for
- Support the way you want it - with phone, email and live chat options for getting in touch
- Tutorials and video demos - available within our robust Help Centre for those who want to explore on their own
Events managers are among users from these world-class brands
Advice from event managers
Here are some common mistakes and best practices for how to avoid them.
Common mistakes
Are you ready to improve your event planning? Here are some things to avoid:
Ignoring off-site and international attendees
Many companies offer a remote working environment, which means you should offer virtual activities for attendees that can’t make it in person.
Over-communicating before and after events
It’s important to keep everyone informed, but be cautious of sending too many surveys to ensure that people respond.
Not collecting feedback immediately after an event
It’s important to measure the success of your event through the lens of the attendees. Make sure you ask for feedback immediately after the event so it’s fresh in their minds.
Learn more about the types of survey questions that help you measure the success of events
Best practices
Leaders in hospitality and events share things they swear by:
Curate content you know is great
Rely on feedback collected before events to gather feedback on what attendees want to see, then act on it.
Use data for validity
Show leadership survey data to back up your expenses or decisions for future events.
Create an event marketing strategy
Promote your event on key channels such as websites, social media, email and more.
Make feedback anonymous for honest answers
Give event attendees or registrants the opportunity to provide their unbiased opinions about your event so you know exactly how to make improvements.
Resources that event managers find helpful
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Get an individual plan with features that suit your needs, or create a team instead.
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Learn more about our solutions and schedule a demo.
- Manage multiple users and gain visibility into all survey data collected across your organisation with admin controls and dashboards.
- Ensure that confidential data is protected with enhanced security, including encryption, SSO and features that help you remain compliant with HIPAA and GDPR.
- Make feedback automated and actionable by connecting to key business systems using APIs and powerful integrations, including Salesforce, Marketo, Tableau and more.
Discover more resources
Customer satisfaction survey templates
Save time and get great ideas with one of our free customer satisfaction survey templates. Get the feedback you need today.
Get feedback you can act on with online evaluation forms
Unlock the power of feedback with SurveyMonkey's online evaluation forms. Start with our form builder today!
Learn how Box empowers its team with customer data
Discover how Box uses SurveyMonkey to get a 360-degree view of its customer journey and gather feedback in one place.
Boost your brand with customer success stories and testimonials
Capture stories and testimonials directly from your customers and transform feedback into case studies, testimonials and reviews that fuel sales and marketing.
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