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Updates to our Terms and Policies
You can review our revised terms and policies by clicking through each link below. We recommend reading through the documents for yourself, but here’s a short explanation of the changes:
If you are a business user of our self-serve SurveyMonkey products, we want to be able to provide your organization with better recommendations on the features and plans which might be of interest to your organization, and to help our sales teams have meaningful discussions with your organization about use of our services. We are therefore going to be providing our teams with more information about usage data within accounts (for example, types of surveys you are creating, numbers of surveys deployed and numbers of responses you are receiving) so that they can share this with your organization and help them understand the value of our service offerings.
For our SurveyMonkey Enterprise plan users, weincluded reference to a new functionality in that plan. Starting on or after September 17, 2021, we will begin allowing administrators to delete, transfer, and share a member’s survey questions and responses with other members of the plan. This functionality may also allow the administrator to make changes to any aspects of a member’s survey questions and analysis.
New Privacy Terms in the TOU and New Data Processing Agreement (“DPA”) Effective Date: September 1, 2021. To address the introduction of new standard contractual clauses by the European Commission (Commission Decision), we have deprecated our data processing language in our TOU (previously Section EU2). We are also deprecating our self-serve DPA which was available through a Wufoo application form. Instead we are now incorporating a new DPA into our TOU so that it is directly applicable, as appropriate, to all customers who require it. This references the fact that we have put in place new standard contractual clauses between our European affiliates and our non-European affiliates to address international personal data transfers.
Updates to Terms of Use (“TOU”). We have simplified and reorganized our TOU to make it clearer and easier to understand. In addition:
We clarified a few sections which we encourage you to review, including: Section 2.2 (Confidentiality); Section 2.3 (Security); and Section 13.3 (Limitation of Liability).
For all SurveyMonkey account holders, we’re moving to a new login system that requires logging in with your email address instead of a username. For a smooth transition, please go to the My Account page and confirm you can access the email address that’s listed.
For services provided by Momentive Inc., we made the state courts in San Mateo County, California the jurisdiction in the event of a dispute over services acquired through our websites.
Updates to Acceptable Uses Policy: We have clarified our expectations of users of our Services and actions that we may take in the event of a violation of our Acceptable Uses Policy.
Updates to Subprocessor List: We included our GetFeedback Direct subprocessors within our main Subprocessor List here. We have also added a new subprocessor for SM Apply, Bridgewater, to the list.
Other things to note:
Except for the dates outlined above, all changes we are introducing go into effect on October 17, 2021 for any users who have accounts with us prior to August 16, 2021.
For our key policies, we maintain archived versions as well so you can compare the changes.
We hope that you found the above summary helpful. We've highlighted what we think are the most noteworthy changes, but you should also review the documents in full yourself.
