63% of people consider a company's privacy and security history before using their products or services.
Updates to our Terms and Policies
You can review our revised terms and policies by clicking through each link below. We recommend reading through the documents for yourself, but here’s a short explanation of the changes:
clarified how we fulfill data requests from third parties who you may have appointed to help you and, if you are a user under an Enterprise account, we clarified how your primary administrator controls some of your information in the account.
added a reference to new functionality that will (depending on your SurveyMonkey account type) allow you to add a profile picture to your account.
explain how we use certain third party cookies like Google Analytics.
provided more information about our data retention practices.
provided more information about our optional research surveys, which are accessible to respondents from our survey end page.
clarified for users of our Enterprise features when your organization may control some of your account-level user data.
We have also incorporated our GetFeedback product under our Privacy Notice with product specific privacy information also contained here.
Updates to Cookies Notice: We have changed some of the descriptions of the cookies we use in our sites. This is just intended to simplify how we describe the cookies we use. It does not mean we are using any new cookies or changing how we handle your preferences related to cookies.
Updates to Region Specific Privacy Notice: We have reorganized our page on the California Consumer Privacy Act (CCPA) to make it more user-friendly. We have not changed how we handle your personal information.
clarified that for any users on SurveyMonkey's Basic (Free) Plan, any responses over your plan’s response limits are not viewable and each response over that limit will be deleted 60 days after it is received, in accordance with our data retention policies, unless you upgrade to view and keep access to those responses before they are deleted. We recommend you go to the My Surveys page to see which of your surveys have extra responses over your plan’s response limit, in case you want to upgrade to a paid plan to view and keep them.
added a new section in our EU2 terms to address the fact that we are required to notify our customers, where we deem instructions you give us to be non-compliant with GDPR. We also clarified our process for handling data subject requests when they come from your respondents.
explained the timeline, based upon state tax laws, by which organizations based in the U.S. which purchase a service directly from SurveyMonkey and believe they are exempt from sales tax but are charged it because they did not provide us with a valid tax exemption certificate before purchase, must provide us the necessary certificate after such purchase to be considered for a sales tax refund.
Updates to Audience/Contribute: For our customers who purchase panel responses from us or are themselves respondents in a panel, we have:
clarified in our Third Party Panel Privacy Notice (for members of our third party panel providers) and in our Audience Terms of Service (for our survey Creators who purchase panel responses), when survey Creators may be permitted to ask panelists for their contact information, which is voluntarily provided to a survey Creator.
clarified the financial incentives made available to panelists providing survey responses in our Rewards App, including the monetary value of the incentive (see our most recent Rewards Privacy Notice).
Updates to Subprocessor List: You can now find our Subprocessor List here within our Legal Center. We have also added a new subprocessor, Xoriant, to the list.
Other things to note:
These changes go into effect on January 1, 2021 for any users who have accounts with us prior to November 2, 2020.
For our key policies, we maintain archived versions as well so you can compare the changes.
We hope that you found the above summary helpful. We've highlighted what we think are the most noteworthy changes, but you should also review the documents in full yourself.
