SurveyMonkey Logo
  • Surveys
  • SurveyMonkey

    Create & send surveys with the world’s leading online survey software

  • Enterprise

    Empower your organisation with our secure survey platform

  • Integrations & Plug-ins

    Bring survey insights into your business apps

  • Specialised products
  • Audience

    Collect survey responses from our global consumer panel

  • CX

    Understand & improve customer experience (NPS®)

  • Engage

    Understand & increase employee engagement

  • TechValidate

    Create marketing content from customer feedback

  • Apply

    Collect, review and manage applications online

  • Wufoo

    Gather data & payments with online forms

  • GetFeedback

    Customer feedback for Salesforce

  • View all products
    Survey Types
  • Customer SatisfactionCustomer LoyaltyEvent Surveys
  • Employee EngagementJob SatisfactionHR Surveys
  • Market ResearchOpinion PollsConcept Testing
  • People Powered Data for business
  • Customers

    Win more business with Customer-Powered Data

  • Employees

    Build a stronger workforce with Employee Powered Data

  • Markets

    Validate business strategy with Market Powered Data

  • Solutions for teams
  • Customer Experience

    Delight customers & increase loyalty through feedback

  • Human Resources

    Improve your employee experience, engagement & retention

  • Marketing

    Create winning campaigns, boost ROI & drive growth

  • Education

    Elevate your student experience and become a data-driven institution

  • Explore more survey types
  • Resources

    Best practices for using surveys & survey data

  • Curiosity at Work

    Our blog about surveys, tips for business & more

  • Help Centre

    Tutorials & how-to guides for using SurveyMonkey

  • Explore our 180+ survey templates
    Plans & Pricing
    Log inSign up for free
    SurveyMonkey logo
    • Overview

    • Terms of Use

    • Governing Services Agreement

    • Service-Specific Terms

    • Privacy Basics

    • Privacy Notice

    • Cookies

    • Cookies Used on Survey Pages

    • Acceptable Uses Policy

    • Security

    • General

    Did you know?

    63% of people consider a company's privacy and security history before using their products or services.

    Legal sidebar stats

    SurveyMonkey Enterprise Service-Specific Terms

    Versions:

    LAST UPDATED: July 1, 2021

    These SurveyMonkey Enterprise Service-Specific Terms (“SSTs”) are additional terms that apply specifically to Customer’s use of our SurveyMonkey Enterprise service (“Service”) and are subject to and incorporated into the Momentive Governing Services Agreement (“Agreement”) between the parties. Capitalized but otherwise undefined terms in these SSTs have the meanings given to them in the Agreement.

    1. Consequences of Termination of Service.

    If Customer’s subscription to the Service terminates, all End User accounts (including all admin accounts) within Customer’s subscription will be downgraded to the lowest tier of individual personal accounts, and they will not have access to the advanced functionality only available to paid enterprise accounts. These individual personal accounts will be subject to the Terms of Use at https://www.surveymonkey.com/mp/legal/terms-of-use/ (“Downgrade”). If the Customer desires to regain control of such accounts, it should contact the applicable end users. Momentive generally will not transfer control of such an account without the authorization of the controlling End User.

    2. Bundles.

    If the Order Form identifies a seat type as being sold as a bundle of seats, that means such seats cannot be purchased individually and must be purchased in bundles of seats of the quantity identified. For example, if Starter seats are sold in bundles of 100, and if a Review determines that a Customer has 100 Starter seats, and a subsequent Review determines that the Customer has 101 limited seats, that Customer will be billed for an additional bundle of 100 limited seats (prorated as appropriate for the number of full months remaining in the then-current Term).

    • Community:
    • Developers
    • Facebook
    • Twitter
    • LinkedIn
    • Our Blog
    • Instagram
    • YouTube
    • About Us:
    • Leadership Team
    • Board of Directors
    • Investor Relations
    • App Directory
    • Office Locations
    • Imprint
    • Careers
    • Sitemap
    • Help
    • Log in
    • Sign Up
    • Policies:
    • Terms of Use
    • Privacy Notice
    • California Privacy Notice
    • Acceptable Uses Policy
    • Security Statement
    • GDPR Compliance
    • Email Opt-In
    • Accessibility
    • Cookies Notice
    • Use Cases:
    • Online Polls
    • Facebook Surveys
    • Survey Template
    • Scheduling Polls
    • Google Forms vs. SurveyMonkey
    • Employee Satisfaction Surveys
    • Free Survey Templates
    • Mobile Surveys
    • How to Improve Customer Service
    • AB Test Significance Calculator
    • NPS Calculator
    • Questionnaire Templates
    • Event Survey
    • Sample Size Calculator
    • Writing Good Surveys
    • Likert Scale
    • Survey Analysis
    • 360 Degree Feedback
    • Education Surveys
    • Survey Questions
    • NPS Calculation
    • Customer Satisfaction Survey Questions
    • Agree Disagree Questions
    • Create a Survey
    • Online Quizzes
    • Qualitative vs Quantitative Research
    • Customer Survey
    • Market Research Surveys
    • NPS Survey
    • Survey Design Best Practices
    • Margin of Error Calculator
    • Questionnaire
    • Demographic Questions
    • Training Survey
    • Offline Survey
    • 360 Review Template
    SurveyMonkey is brought to you by momentive.ai. Shape what's next with AI‑driven insights and experience management solutions built for the pace of modern business.
    Copyright © 1999-2022 Momentive
    BBB credentials logoTrustedSite logo