HIPAA Compliance at SurveyMonkey

HIPAA compliance at SurveyMonkey

SurveyMonkey & HIPAA

SurveyMonkey gives anyone in your organization the ability to create surveys while allowing your organization to own its data, manage users, and simplify billing for multiple accounts. HIPAA-compliant features are available to customers to give them an additional way to safeguard the security of protected health information they collect through online surveys. SurveyMonkey maintains appropriate administrative, physical, and technical safeguards to provide for the continuing security of your PHI.

Why HIPAA security is important

Due to concerns around privacy of information, the Health Insurance Portability and Accountability Act (HIPAA) became law in 1996, enacting strict rules around the protection of health information. Because HIPAA violations are taken very seriously by the government, and often result in hefty fines, HIPAA compliant surveys can help your organization function smoothly.

Thanks to SurveyMonkey’s HIPAA compliant security features, Enterprise customers can feel confident that their surveys will comply with HIPAA requirements.

SurveyMonkey as a business associate

Our standard business associate agreement (BAA) meets the requirement of HIPAA, making it easy for covered entities to bring SurveyMonkey on board as a business associate and to enable HIPAA-compliant features on their SurveyMonkey account.

View our standard BAA

Customers can preview and sign a BAA in My Account. For more detailed instructions, click here.

HIPAA compliance for every healthcare organization

Different types of covered entities use surveys for different purposes. Examples include:

  • Improve your performance by collecting patient feedback securely
  • Limit the risk of PHI breach when gathering patient registration information
  • Conduct CAHPS surveys discreetly and confidently
  • Simplify medical research with pre-populated questions
  • Reduce survey risk on mobile devices with SSL/TLS encryption
  • Reliably collect data for healthcare accreditation
  • Obtain actionable insights on patient and hospital safety culture securely

In addition to ensuring we fulfill our duties as a business associate, we designed additional safeguard features for our HIPAA-enabled accounts to help covered entities comply with their own HIPAA obligations.

  • Prevent inappropriate access to sensitive information with automatic logout after idle
  • Understand who is accessing company health information with activity account logs
  • Take action when personal health information is shared thanks to PHI Share alerts
  • Enter into a BAA for maximum appliance and accreditation

Conduct online surveys while complying with HIPAA

Now, anyone with an Enterprise plan can enable HIPAA-compliant features on their account at an additional cost. It’s easy to get set up:

  1. Upgrade to Enterprise.
  2. Enter into a Business Associate Agreement.
  3. We’ll turn on additional privacy safeguards compliant with HIPAA security requirements.


Visit our HIPAA FAQ, or feel free to contact us with any questions you have about our product features or how we can help you comply with HIPAA’s requirements.

To learn more about HIPAA, visit the Department of Health and Human Services’ website: http://www.hhs.gov/ocr/hipaa/.

You May Also Like:

Customer Satisfaction Survey Template

Want to know what your customers are saying about you? Customer satisfaction surveys can help you find out what people think of your company, get feedback on customer service, and more.

Visit Page

Employee Engagement Survey Template

When you listen to your employees, you can make decisions that build a happier workplace. Find out how employees really feel about their jobs. Get the feedback you need to keep them happy.

Visit Page

Event Planning Survey Template

Organizing an event is tough work. Who’s coming? What’s their schedule? Event surveys can give you a clearer picture. When you’re done, get post-event feedback to improve for next time.

Visit Page

3 quick tips to improve survey response rates

Here are some ideas to ensure that respondents will answer your surveys.

1. Be quick

If your survey is short and sweet, there's a greater chance that more respondents will complete it.

2. Offer incentives

Little incentives like small discount or an entry into a drawing can help ensure respondents complete your survey.

3. Buy a targeted audience

With SurveyMonkey Audience, you can purchase access to an audience who meets specific demographic criteria for your survey. It's a great way to get targeted responses from a specific group.

Here's why millions of people rely on SurveyMonkey

Unlimited surveys

Send as many surveys and quizzes as you want—even with free plans.

Fast answers

Easily create and send professional surveys. Get reliable results quickly.

Expert approved

Access pre-written questions and templates approved by our survey scientists.

Real-time results

Check results on the go from any device. Spot trends as data comes in.

Fresh ideas

Surveys give you more than just answers. Get feedback and new perspectives.

Actionable data

Extract and share insights from your data with your team.