Put customer experience at the heart of your business
Gain the insights you need to attract and retain customers and drive revenue growth with SurveyMonkey.
Why choose SurveyMonkey for CX?
Power your strategy with one platform to manage CX
Our flexible platform makes it easy to work on CX programmes with teams across product, marketing and more.
Gain insights with speed and confidence
Start gaining customer insights in days, not months, with templates and intuitive analysis features.
Bring all your tools and insights together
Save time and make customer insights actionable by connecting SurveyMonkey with the tools you use every day.
Measure, analyse and close CX gaps
Easily benchmark customer experience using Net Promoter Score (NPS®) and Customer Satisfaction Score (CSAT) programmes. Integrate data into 120+ business systems, including Salesforce, Marketo and Tableau.
Listen to your customers to deliver exceptional experiences
Build and scale your voice of the customer (VOC) research. Empower teams across your organisation to capture, analyse and act on customer insights.
Create products and services customers love
Test product concepts and feature ideas with your target audience. Capture product feedback throughout the development life cycle to drive adoption.
Trusted by 300K+ organisations worldwide
Ready to make CX your competitive advantage?
Schedule a demo where you’ll find out how to:
- Build and scale game-changing CX programmes
- Empower teams across your organisation with customer feedback
- Work with our team of CX experts to optimise your strategy
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Net Promoter, Net Promoter Score and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc. and Fred Reichheld.