Car Purchasing and Repair Surveys

Supercharge customer satisfaction with automobile repair and purchase surveys.

Create a Survey Today

For most people a car is a major purchase, second in cost and consideration only to housing.

So it’s not surprising that many car buyers globally do quite a bit of online research before they make a purchase by exploring manufacturers, models, options and financing.

Customers are doing their research and so should you. Use the online survey alternative to find out what customers need and how you can make your dealership, vehicle rental agency, garage or car parts and accessories company the place where they want to take their business.

Get started fast with an expert survey template or create your own custom motoring survey questions. We’ll make it easy to gather answers and analyse the results too.

Sample Survey Templates

Please note that some survey templates are currently only available in English.

SurveyMonkey has a robust collection of survey templates to get you started. Professional survey methodologists write all of our templates, so you can use them as-is. You can also customise templates to suit your needs or create your own using the certified questions available in our Question Bank.

Here’s a sample:

  • Market Research – Product. This survey lets you find out what your customers think about your new product – what they like, what they don’t and whether they prefer it to the competition’s.
  • Market Research – Service. Get your target customers’ opinions of the new service you’re introducing with this 10-question survey.
  • Customer Service Survey. Use this survey to ask your customers about their experience with your service representatives.
  • The Net Promoter® Score. Discover customer sentiment and willingness to recommend your business with a single question: “On a scale of zero to ten, how likely are you to refer a friend or colleague?”
  • U.S. Demographics, snapshot template. This template asks respondents about gender, age, education, employment, household income and race.
  • U.S. Demographics, full template. In addition to the questions posed in the short survey, this 12-question template asks about geographic location, housing, marital status, ethnicity, business or farm ownership and personal income.
  • Website Feedback. Use this survey to discover how you can optimise your online experience for customers.
  • Apps. As part of your go-to-market research, use this 6-question survey to find out whether it makes sense to create a mobile app for your product or service.
  • 4 Quick Tips to Improve Survey Response Rates

    We provide guides on how to write effective survey questions, as well as create and conduct surveys. Check them out! And in the meantime, keep your favourite motorists happy by making sure they complete your automotive surveys.

  • 1. Introduce your objective. Provide context with a brief sentence. Tell survey takers why you’re asking these questions and how their feedback will help, e.g. “Your suggestions will help us to better understand how we can deliver the selection and services you want most.”
  • 2. Keep it short and focused. Make sure each question brings you closer to your goal. Respect survey takers’ time and word questions clearly.
  • 3. Pre-test your survey. Pre-test your survey with a few people from your shop or members of your intended audience. You may uncover inconsistencies or unexpected question interpretations.
  • 4. Keep rating scale questions consistent. You know that people need their cars to get around quickly. If you’re using rating scales, help them cruise through by using the same points system throughout your survey. If 1 means “extremely satisfied” and 5 means “extremely dissatisfied”, maintain this scale for all questions.
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    Customer Satisfaction Survey Template

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    Event Planning Survey Template

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    3 quick tips to improve survey response rates

    Here are some ideas to ensure that respondents will answer your surveys.

    1. Be quick

    If your survey is short and sweet, there's a greater chance that more respondents will complete it.

    2. Offer incentives

    Little incentives like small discount or an entry into a drawing can help ensure respondents complete your survey.

    3. Buy a targeted audience

    With SurveyMonkey Audience, you can purchase access to an audience who meets specific demographic criteria for your survey. It's a great way to get targeted responses from a specific group.

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