Customer satisfaction survey templates

Customer Satisfaction Templates Get You Started Fast

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Even for a survey pro like yourself, starting with one of our free customer satisfaction survey templates cuts down on design time and may give you ideas for customer satisfaction survey questions you hadn’t thought to ask (that’s what we’re here for!).

SurveyMonkey paid plans include access to more than 100 methodologist-designed survey templates that you can brand with your own look and feel and deploy quickly. Just open a free customer satisfaction survey template, add your own survey questions and graphics, and you’ll be ready to send your survey in minutes. It’s an easy and reliable way to eliminate poorly-worded customer satisfaction survey questions, bias and other problems that can skew your results.

Check out these easy-to-use customer satisfaction survey templates


Customer Satisfaction Survey

Use this short customer satisfaction survey template to accurately measure customer satisfaction with your company, product and service. Use skip logic to allow your customers to answer questions that are applicable to the products or services they’ve actually used and gain insights into where you have room to improve.

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Customer Service Survey

Measure the success of your front-line customer service and support agents with this quick customer service survey template. Send this survey immediately after each interaction to your customers to find out whether your customer service representatives were easy to reach, helpful and friendly. Measure customer service hold times, problem resolution and product/service knowledge, so you can ensure that your company’s representatives leave a good impression on customers every time.

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Business to Business Survey

Your customers each have unique and different needs, especially when they’re businesses themselves. This short customer satisfaction survey template is specially designed for when your customers aren’t just customers, but they’re businesses too. Use this template to identify how satisfied your customers are with your timeliness, professionalism and service, so you can ensure you’re the one they come to again and again.

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Net Promoter® Score Survey

Measuring your Net Promoter score (NPS) can be one of the most effective ways to promote customer loyalty and ensure future success.

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Market Research Surveys

Launching a new product or testing an ad campaign? Market research surveys help you make smarter decisions. We can help with everything from creating your survey to finding the right people to take it.

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3 quick tips to improve survey response rates

Here are some ideas to ensure that respondents will answer your surveys.

1. Be quick

If your survey is short and sweet, there's a greater chance that more respondents will complete it.

2. Offer incentives

Little incentives like small discount or an entry into a drawing can help ensure respondents complete your survey.

3. Buy a targeted audience

With SurveyMonkey Audience, you can purchase access to an audience who meets specific demographic criteria for your survey. It's a great way to get targeted responses from a specific group.

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