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Case Study

Planet Fitness creates a happy, healthy customer experience using feedback

Learn how Planet Fitness Atlantic Holdings uncovers the key factors impacting their customer satisfaction

Planet Fitness strives to create a clean, safe, and judgement-free environment for its gym members. Gathering regular customer feedback is integral to attaining one of their top company goals: to deliver legendary customer service to their members at all times. Find out how Planet Fitness built a customer feedback program that empowers club managers to improve the customer service areas that they’re confident will be most meaningful to their members.

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Learn how Planet Fitness saves time, boosts understanding, and delivers a legendary customer experience with SurveyMonkey CX.