Log inSign up
Resources results
Showing 0 of 0 results
Stay curious! You'll find something.
Case Study

How Bureau Veritas humanizes the customer feedback process

Lawrence Levinson, Corporate Director of Customer Experience at Bureau Veritas, had a tall order. He needed to illuminate the human side of an industry that can seem more technical and numbers-driven than most: testing, inspection, and certification.

With the help of SurveyMonkey CX, Lawrence has scaled the company's customer experience program by leaps and bounds, capturing feedback from as many as 10,000 customers with a single survey. Find out how the team collects and takes action on customer insights more quickly than ever before in our case study.

Download the case study
Learn how Bureau Veritas scale their CX program and boosted responses by 800%.