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Leverage your design expertise to create products that people love

Get tools to help you design better customer experiences and build award-winning design teams.

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Great design can solve problems for customers, and it can drive business impact and encourage talented employees to do their best work. Those are all big goals. The resources within this Designer Toolkit can help you deliver for your customers as well as your greater design team.

Steps to designing a delightful customer experience

  1. Find the customers you want to talk to. You can use SurveyMonkey Audience to find the right customers, even in niche markets.
  2. Quantify your customer pain points to help better understand how you can use design to solve them.
  3. Try to understand the customer’s workspace. Use an omnipresent tool to capture feedback that customers can give at any time.

Do all this and more with effective survey tools that help your team develop engaging designs that your customers come to love and trust.

Build a successful design team and maintain talent

  1. Run a quarterly tracking survey that is related to issues that you are trying to measure, such as employee Net Promoter Ⓡ Score (NPS).
  2. Formulate questions that yield honest answers from your design team so that acting on feedback can deliver the most impact.
  3. Conduct retrospectives after major team projects and initiatives to create more efficiency in your design process.

Surveys can not only help you understand the challenges your designers are facing, but also where there might be gaps in the team.

Our sample survey templates make it easy for you to start collecting feedback in just minutes. Explore hundreds of questions across different survey types, all designed to get you accurate results you can rely on.

Logo testing

See how your logo resonates with your target market.

See template

Ad testing

Find out whether your ad designs influence purchase intent.

See template

Customer experience (CX)

Track your performance across key customer touchpoints.

See template

Product testing

Verify whether your customers or target market actually like your product.

See template

Work environment feedback

Understand how your team feels about their work environment.

See template

Website feedback

Understand how visitors perceive your website and why they visit.

See template

Why choose SurveyMonkey?

SurveyMonkey is not only easy to use, but it’s also the world’s leading survey platform and powerful enough to help you measure what matters.

Features to help you accomplish goals

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Design is constantly changing. Our features can help you pivot when you need to:

Integrations that make work easier

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Integrate your survey data with the apps you use every day.

Or, find new ways to reach your customers, employees and peers.

Some of our most popular integrations for designers include:

Support for when you need it

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Get the support that your team needs to launch feedback programmes.

Here’s how SurveyMonkey can help:

  • We have an amazing support team filled with product experts that help you leverage the right features to get the results you’re looking for
  • Support the way you want it with phone, email and live chat options for getting in touch
  • Tutorials and video demos available within our robust Help Centre for those who want to explore on their own

Design leaders are among SurveyMonkey users from these world-class brands

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Advice from design leaders who value feedback

Here are some common mistakes and best practices for how to avoid them.

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Common mistakes

Looking for ways to improve your design programme or motivate designers on your team? Here are some things you can avoid:

Over-reliance on customers’ self-reported data

Make sure that you’re gathering user research and customer feedback proactively and frequently.

Asking leading questions

Questions that are subjective will lead to incorrect or bias responses.

Researching the wrong audience

Get feedback from the correct audience for impactful campaigns and marketing efforts.

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Best practices

Want to know how other design leaders are approaching common challenges? Check out these tips:

Bring data to the table

Ground conversations in data. It’s a way to quantify and understand the customer experience.

Deploy desirability studies

Understand how customers respond to product features and design.

Really understand team culture

A quarterly tracking survey can provide specific, actionable data sets for improving team culture.

Resources that design professionals find helpful

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Ultimate Guides

Use our expert advice to build a customer feedback programme.

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Success Stories

How a design agency uses curiosity to power great product innovation.

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Webinars

5 best practices for using surveys to design a UX programme.

Choose a plan that works for you

Get an individual plan with features that you need, or create a team instead!

Need an enterprise-grade survey solution?

Momentive, the maker of SurveyMonkey, empowers organisations to gain insights from customers, employees and the market.

Contact us today

Learn more about Momentive Solutions and schedule a demo.

Momentive offers AI-powered solutions to help you reshape your customer experience, your product and your industry:

  • Concept Testing
  • Industry Tracking
  • Customer Satisfaction
  • Employee Engagement and Retention

NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.