Lawrence Levinson, Corporate Director of Customer Experience at Bureau Veritas, had a tall order. He needed to illuminate the human side of an industry that can seem more technical and numbers-driven than most: testing, inspection, and certification.
With the help of SurveyMonkey CX, Lawrence has scaled the company's customer experience program by leaps and bounds, capturing feedback from as many as 10,000 customers with a single survey. Find out how the team collects and takes action on customer insights more quickly than ever before in our case study.