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Case Study

Hear customer voices with feedback in Salesforce

WinMagic connects survey data in Salesforce to pinpoint the customers behind the feedback

WinMagic wanted to improve the customer experience and get to the bottom of less-than-positive reviews. The company connected survey data in Salesforce to pinpoint the customers behind the feedback. Using SurveyMonkey Enterprise, WinMagic was able to move their average NPS to a 9, increase customer satisfaction from 64% to 93%, and improve renewals. In addition, the entire company shifted to a new era of data-driven decisions.

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.  

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Learn how connecting feedback in Salesforce can improve NPS®.