Copy of Your Feedback is Important to Us Survey

We constantly seek feedback to improve and evolve our service, whilst identifying opportunities to assist clients in realising their business objectives. To help us achieve this, please complete this short survey that should take no longer than 2 minutes.

Question Title

* 1. Overall Service, please rate how satisfied you are with our performance based on your most recent matter using a scale of 0-10 where 0 is very poor and 10 is excellent:

	0	7	1	2	3	4	5	6	8	9	10
Applying our knowledge of your business sector	Applying our knowledge of your business sector 0	Applying our knowledge of your business sector 7	Applying our knowledge of your business sector 1	Applying our knowledge of your business sector 2	Applying our knowledge of your business sector 3	Applying our knowledge of your business sector 4	Applying our knowledge of your business sector 5	Applying our knowledge of your business sector 6	Applying our knowledge of your business sector 8	Applying our knowledge of your business sector 9	Applying our knowledge of your business sector 10
Availability, accessibility and responsiveness of staff	Availability, accessibility and responsiveness of staff 0	Availability, accessibility and responsiveness of staff 7	Availability, accessibility and responsiveness of staff 1	Availability, accessibility and responsiveness of staff 2	Availability, accessibility and responsiveness of staff 3	Availability, accessibility and responsiveness of staff 4	Availability, accessibility and responsiveness of staff 5	Availability, accessibility and responsiveness of staff 6	Availability, accessibility and responsiveness of staff 8	Availability, accessibility and responsiveness of staff 9	Availability, accessibility and responsiveness of staff 10
Billing as expected	Billing as expected 0	Billing as expected 7	Billing as expected 1	Billing as expected 2	Billing as expected 3	Billing as expected 4	Billing as expected 5	Billing as expected 6	Billing as expected 8	Billing as expected 9	Billing as expected 10
Care and attention given to work	Care and attention given to work 0	Care and attention given to work 7	Care and attention given to work 1	Care and attention given to work 2	Care and attention given to work 3	Care and attention given to work 4	Care and attention given to work 5	Care and attention given to work 6	Care and attention given to work 8	Care and attention given to work 9	Care and attention given to work 10
Communicating without legal jargon	Communicating without legal jargon 0	Communicating without legal jargon 7	Communicating without legal jargon 1	Communicating without legal jargon 2	Communicating without legal jargon 3	Communicating without legal jargon 4	Communicating without legal jargon 5	Communicating without legal jargon 6	Communicating without legal jargon 8	Communicating without legal jargon 9	Communicating without legal jargon 10
Cumulative knowledge and expertise of the firm	Cumulative knowledge and expertise of the firm 0	Cumulative knowledge and expertise of the firm 7	Cumulative knowledge and expertise of the firm 1	Cumulative knowledge and expertise of the firm 2	Cumulative knowledge and expertise of the firm 3	Cumulative knowledge and expertise of the firm 4	Cumulative knowledge and expertise of the firm 5	Cumulative knowledge and expertise of the firm 6	Cumulative knowledge and expertise of the firm 8	Cumulative knowledge and expertise of the firm 9	Cumulative knowledge and expertise of the firm 10
Introducing you to the people that are working on the instruction	Introducing you to the people that are working on the instruction 0	Introducing you to the people that are working on the instruction 7	Introducing you to the people that are working on the instruction 1	Introducing you to the people that are working on the instruction 2	Introducing you to the people that are working on the instruction 3	Introducing you to the people that are working on the instruction 4	Introducing you to the people that are working on the instruction 5	Introducing you to the people that are working on the instruction 6	Introducing you to the people that are working on the instruction 8	Introducing you to the people that are working on the instruction 9	Introducing you to the people that are working on the instruction 10
Keeping you informed on progress	Keeping you informed on progress 0	Keeping you informed on progress 7	Keeping you informed on progress 1	Keeping you informed on progress 2	Keeping you informed on progress 3	Keeping you informed on progress 4	Keeping you informed on progress 5	Keeping you informed on progress 6	Keeping you informed on progress 8	Keeping you informed on progress 9	Keeping you informed on progress 10
Meeting deadlines and keeping commitments	Meeting deadlines and keeping commitments 0	Meeting deadlines and keeping commitments 7	Meeting deadlines and keeping commitments 1	Meeting deadlines and keeping commitments 2	Meeting deadlines and keeping commitments 3	Meeting deadlines and keeping commitments 4	Meeting deadlines and keeping commitments 5	Meeting deadlines and keeping commitments 6	Meeting deadlines and keeping commitments 8	Meeting deadlines and keeping commitments 9	Meeting deadlines and keeping commitments 10
Showing enthusiasm to work with you	Showing enthusiasm to work with you 0	Showing enthusiasm to work with you 7	Showing enthusiasm to work with you 1	Showing enthusiasm to work with you 2	Showing enthusiasm to work with you 3	Showing enthusiasm to work with you 4	Showing enthusiasm to work with you 5	Showing enthusiasm to work with you 6	Showing enthusiasm to work with you 8	Showing enthusiasm to work with you 9	Showing enthusiasm to work with you 10
Understanding your objectives	Understanding your objectives 0	Understanding your objectives 7	Understanding your objectives 1	Understanding your objectives 2	Understanding your objectives 3	Understanding your objectives 4	Understanding your objectives 5	Understanding your objectives 6	Understanding your objectives 8	Understanding your objectives 9	Understanding your objectives 10
Communicating about other services we provide	Communicating about other services we provide 0	Communicating about other services we provide 7	Communicating about other services we provide 1	Communicating about other services we provide 2	Communicating about other services we provide 3	Communicating about other services we provide 4	Communicating about other services we provide 5	Communicating about other services we provide 6	Communicating about other services we provide 8	Communicating about other services we provide 9	Communicating about other services we provide 10
Up-front discussions on fees and timescales	Up-front discussions on fees and timescales 0	Up-front discussions on fees and timescales 7	Up-front discussions on fees and timescales 1	Up-front discussions on fees and timescales 2	Up-front discussions on fees and timescales 3	Up-front discussions on fees and timescales 4	Up-front discussions on fees and timescales 5	Up-front discussions on fees and timescales 6	Up-front discussions on fees and timescales 8	Up-front discussions on fees and timescales 9	Up-front discussions on fees and timescales 10
Value for money	Value for money 0	Value for money 7	Value for money 1	Value for money 2	Value for money 3	Value for money 4	Value for money 5	Value for money 6	Value for money 8	Value for money 9	Value for money 10

Question Title

* 2. Is there anything we could have done differently to improve our service to you? Please state:

Question Title

* 3. How likely is it that you would recommend Winckworth Sherwood to a friend or colleague?

Not at all likely

Extremely likely

Question Title

* 4. If there are any areas of work we should be talking to you about, please let us know here:

Question Title

* 5. Any other comments, please use the free text box below:

Question Title

* 6. Please provide your name and contact details

Thank you for taking the time to complete this survey.

Your feedback is not shared with anyone outside our firm; findings are used to improve our ongoing service to you.