To be completed by wedding suppliers (all sectors other than venues)

Postponement and cancellation policies

In order to help protect the reputation of all those involved in the wedding industry while helping couples and wedding suppliers get a fair deal during such challenging times, we'd like to establish what most suppliers feel is fair and reasonable.

We have already completed a similar survey for venues; the results are with the CMA and BAIS to help inform them of the intricacies of the wedding industry.

Please base answers either on what you are already offering, or what you'd be prepared to do for couples affected by Covid disruptions.

For businesses in Scotland and N Ireland, please skip Q 8 and 9.

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* 1. Which sector of the industry is your business? (eg photographer, celebrant, caterer)

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* 2. Of those couples that have postponed, approximately what % consulted with you before choosing a new date?

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* 3. During these unusual times, in terms of postponements and cancellations, in most cases did you:

Enforce the terms of your contract with couples

Agree to more flexible terms

Use common sense as the contract wasn’t designed for a pandemic

Use common sense as we were't sure if the contract was enforceable

We didn't have a written contract

Comments

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* 4. For cancellations what % of the total contract value would you feel is reasonable to retain in the following circumstances:

	0%	10%	25%	50%	75%	100%
Couples who want to cancel (within 8 weeks of wedding) due to current restrictions	Couples who want to cancel (within 8 weeks of wedding) due to current restrictions 0%	Couples who want to cancel (within 8 weeks of wedding) due to current restrictions 10%	Couples who want to cancel (within 8 weeks of wedding) due to current restrictions 25%	Couples who want to cancel (within 8 weeks of wedding) due to current restrictions 50%	Couples who want to cancel (within 8 weeks of wedding) due to current restrictions 75%	Couples who want to cancel (within 8 weeks of wedding) due to current restrictions 100%
Couples who want to cancel bookings later this year	Couples who want to cancel bookings later this year 0%	Couples who want to cancel bookings later this year 10%	Couples who want to cancel bookings later this year 25%	Couples who want to cancel bookings later this year 50%	Couples who want to cancel bookings later this year 75%	Couples who want to cancel bookings later this year 100%
Bookings cancelled by you with reasonable notice	Bookings cancelled by you with reasonable notice 0%	Bookings cancelled by you with reasonable notice 10%	Bookings cancelled by you with reasonable notice 25%	Bookings cancelled by you with reasonable notice 50%	Bookings cancelled by you with reasonable notice 75%	Bookings cancelled by you with reasonable notice 100%
Weddings where the couple are forced to cancel at the very last minute (eg local lockdown)	Weddings where the couple are forced to cancel at the very last minute (eg local lockdown) 0%	Weddings where the couple are forced to cancel at the very last minute (eg local lockdown) 10%	Weddings where the couple are forced to cancel at the very last minute (eg local lockdown) 25%	Weddings where the couple are forced to cancel at the very last minute (eg local lockdown) 50%	Weddings where the couple are forced to cancel at the very last minute (eg local lockdown) 75%	Weddings where the couple are forced to cancel at the very last minute (eg local lockdown) 100%

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* 5. If you were to offer postponements from any date in 2020, how much increase of the full contract value would you consider reasonable for the following:

	Free	10%	15%	20%	25%	35%	50%	50-100%
To postpone to any available date	To postpone to any available date Free	To postpone to any available date 10%	To postpone to any available date 15%	To postpone to any available date 20%	To postpone to any available date 25%	To postpone to any available date 35%	To postpone to any available date 50%	To postpone to any available date 50-100%
To postpone to any date except Saturdays	To postpone to any date except Saturdays Free	To postpone to any date except Saturdays 10%	To postpone to any date except Saturdays 15%	To postpone to any date except Saturdays 20%	To postpone to any date except Saturdays 25%	To postpone to any date except Saturdays 35%	To postpone to any date except Saturdays 50%	To postpone to any date except Saturdays 50-100%
To postpone to any low season dates	To postpone to any low season dates Free	To postpone to any low season dates 10%	To postpone to any low season dates 15%	To postpone to any low season dates 20%	To postpone to any low season dates 25%	To postpone to any low season dates 35%	To postpone to any low season dates 50%	To postpone to any low season dates 50-100%
To postpone to 31st March 2021 or similar	To postpone to 31st March 2021 or similar Free	To postpone to 31st March 2021 or similar 10%	To postpone to 31st March 2021 or similar 15%	To postpone to 31st March 2021 or similar 20%	To postpone to 31st March 2021 or similar 25%	To postpone to 31st March 2021 or similar 35%	To postpone to 31st March 2021 or similar 50%	To postpone to 31st March 2021 or similar 50-100%
Price increase cap for couples postponing to 2022	Price increase cap for couples postponing to 2022 Free	Price increase cap for couples postponing to 2022 10%	Price increase cap for couples postponing to 2022 15%	Price increase cap for couples postponing to 2022 20%	Price increase cap for couples postponing to 2022 25%	Price increase cap for couples postponing to 2022 35%	Price increase cap for couples postponing to 2022 50%	Price increase cap for couples postponing to 2022 50-100%

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* 6. What sort of work is typically done more than 8 weeks from the wedding date? eg. Meetings, ordering ingredients, rehearsals.

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* 7. What % of the total contract value has already been incurred 8 weeks from the wedding date?

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* 8. For those in England or Wales; while weddings are restricted to 30, would you prefer couples to postpone until restrictions significantly change?

Yes, postpone

No, go ahead now

Comments

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* 9. For those in England or Wales; if your couples go ahead with 30 person receptions:

We can still supply the service as contracted

We can supply part of the service but would reduce the price

We can supply part of the service but would charge the full amount

They are likely to cancel our service

Comments

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* 10. Would you be happy to hold pre-payments in a (protected) client account?

We already do this

Yes

Only when cash flow has improved

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* 11. For new bookings, would you be able to temporarily offer couples penalty free cancellation / postponement to encourage them to book?

Yes, just for the deposit

Yes, for the deposit and pre-payments

Comments

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* 12. In addition to a grant, which of the following financial support packages would be most helpful to your venue?

Furlough extended to March 2021

Extension to Self Employment Income Scheme

5% VAT for wedding bookings to Jan 2021

Access to 12 month interest free loan

Other (please specify)

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* 13. What % of your work is usually weddings?

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* 14. Do you anticipate "normal" weddings being allowed before there is a vaccine? Please skip this question if you don't have an opinion.

Yes

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* 15. When do you anticipate relatively normal weddings (ie including the full spectrum of suppliers and more than 100 guests) will return?

In the next 2 months

After 1st October 2020

After 1st Jan 2021

After 1st April 2021

After 1st July 2021

After 1st October 2021

Not before 2022

I don't think weddings will return to normal

To be completed by wedding suppliers (all sectors other than venues)

Postponement and cancellation policies

Question Title

* 1. Which sector of the industry is your business? (eg photographer, celebrant, caterer)

Question Title

* 2. Of those couples that have postponed, approximately what % consulted with you before choosing a new date?

Question Title

* 3. During these unusual times, in terms of postponements and cancellations, in most cases did you:

Question Title

* 4. For cancellations what % of the total contract value would you feel is reasonable to retain in the following circumstances:

Question Title

* 5. If you were to offer postponements from any date in 2020, how much increase of the full contract value would you consider reasonable for the following:

Question Title

* 6. What sort of work is typically done more than 8 weeks from the wedding date? eg. Meetings, ordering ingredients, rehearsals.

Question Title

* 7. What % of the total contract value has already been incurred 8 weeks from the wedding date?

Question Title

* 8. For those in England or Wales; while weddings are restricted to 30, would you prefer couples to postpone until restrictions significantly change?

Question Title

* 9. For those in England or Wales; if your couples go ahead with 30 person receptions:

Question Title

* 10. Would you be happy to hold pre-payments in a (protected) client account?

Question Title

* 11. For new bookings, would you be able to temporarily offer couples penalty free cancellation / postponement to encourage them to book?

Question Title

* 12. In addition to a grant, which of the following financial support packages would be most helpful to your venue?

Question Title

* 13. What % of your work is usually weddings?

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* 14. Do you anticipate "normal" weddings being allowed before there is a vaccine? Please skip this question if you don't have an opinion.

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* 15. When do you anticipate relatively normal weddings (ie including the full spectrum of suppliers and more than 100 guests) will return?

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* 16. Is there anything we could be doing to help your business in particular, or issues that you feel should be raised with the CMA or government?

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* 17. Business name (optional)