Blackburn with Darwen Council is looking for ways to improve digital services for our customers, workforce, Borough and partners. One of the ways we can do this is by improving the Council website and how it works for its visitors. To help us make some important decisions about how we can make it better we have produced this survey asking people to tell us what they think about it.

The survey shouldn’t take more than 5 minutes to answer is best taken after the Council website has just been used to request, report, apply or pay or just find a piece of information.


* 1. Why did you visit our website?

* 2. How easy was it to find what you were looking for on our website?

* 3. If you came to pay, apply, report or request something, how easy was it do?

* 4. What do you think about the way the website looks?

* 5. How easy is it to understand the information on our website?

* 6. Do you have any other comments about how we can improve our website?

* 7. Do you work for Blackburn with Darwen Council?

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