What do you do if you need to seek urgent medical attention on the same day?

Urgent care services are for when you need medical advice or treatment for a health condition on the same day.

Urgent care covers conditions which are not life threatening but cannot wait until a routine appointment with your GP or other healthcare professional is available. These may be conditions and injuries such as:
  • sprains and strains
  • eye problems
  • skin infections and rashes
  • minor head injuries
  • minor scalds and burns
  • feverish illness
  • abdominal pain
  • severe ear and throat infections
In order to provide a good service, we want to understand what you already know about urgent care in the Vale of York and when to use it.  

We want  to ask a few questions about what you do if you need medical attention on the same day, but are not seriously injured. We also want  to know how you would prefer to access services. This includes your views on medical advice over the telephone and the use of digital technology (such as video consultations).
 

About the survey:
 
The survey is split into three sections:

  • Section 1: How you seek help for an urgent health condition
  • Section 2: If you have been unwell during covid-19, where have you been to treat a health condition and have you used digital technology
  • Section 3: About you – optional questions to make sure that we have asked lots of different people their views.


This survey is for any resident of the Vale of York CCG area (including the city of York, Selby and outlying areas, Hambleton, Pocklington and outlying areas).

The survey should take about 10 minutes. We would like to thank you for your time, your feedback is really important to us.

To request this document in a different language or format, or for any more information please contact us.

· Phone: 01904 555 870

· Email: voyccg.engagement@nhs.net

The survey closes on Sunday 28 June 2020 at 5pm.
Section 1: How you seek help for an urgent health condition.
 

Question Title

* 1. If you need medical attention on the same day, but are not seriously injured and your life is not at risk, where do you go for help? (Please all that apply).

Question Title

* 2. What are the reasons you make these choices? (Please tick all that apply).

Question Title

* 3. From the following list of NHS services, please select those that you have heard of or used the service in the last year.

  I have heard of this service I have NOT heard of this service I have used this service in the last year
Accident and Emergency (A&E) at York Teaching Hospital
Accident and Emergency (A&E) at Hull University Hospital
Accident and Emergency (A&E) at Leeds General Infirmary
GP practice/surgery
GP out of hours service
GP evening and weekend appointments (not necessarily at your own surgery)
Mental Health Single Point of Access  phonline - York residents
The Haven @ 30 Clarence Street
Mental Health Helpline - North Yorkshire residents
NHS 111 telephone
NHS 111 online
Pharmacy/chemist
Urgent eye clinic 
Urgent treatment centre Malton
Urgent treatment centre Selby War Memorial Hospital
Urgent treatment centre at York Teaching Hospital
999

Question Title

* 4. What is important when choosing which service you need to treat your urgent health condition? Please choose three. 

Question Title

* 5. Would you make different choices if your child was ill and needs treatment for an urgent health condition on the same day?

Question Title

* 6. If you have a mental health condition, does this affect when and where you may go to get treatment for an urgent medical condition?

Question Title

* 7. What do you think about the choice available for getting treatment for an urgent health condition on the same day in the Vale of York? Please state how strongly you feel about the following statements.

  Strongly agree Agree Neither agree nor disagree  Disagree  Strongly Disagree 
It is easy to know where to go to get same day care for an urgent health condition.
It is easy to see a health professional on the same day for an urgent health condition
It is easy to get same day care near me
It is easy to get advice over the phone on the same day
I know what options are available at all times of day and night

Question Title

* 8. Do you have enough information to make a decision about where to go/who to call if you have an urgent health condition?

Question Title

* 9. Where would you go to find out about where to get help for your urgent health condition?  (Please tick all that apply)

Question Title

* 10. If you needed urgent medical attention, how likely are you to use an urgent care service if the appointments are given in the following ways?

  Definitely  Probably  Possibly  Probably not  Definitely not 
Face to Face 
Telephone 
Using digital technology such as a video consultation

Question Title

* 11. If you answered ‘probably not’ or ‘definitely not’ to any of the questions above, please can you state why this is?

Question Title

* 12. How far would you be willing to travel to get an appointment/ be seen for an urgent health condition?

Question Title

* 13. Which health professional would you be happy to see for your urgent health condition? (Please tick all that apply)

Question Title

* 14. Did you know that there are appointments available to see GPs and other health professionals in evenings and on a weekend? These can be made through your GP practice, but may not be at your registered surgery or with your usual GP.

Question Title

* 15. When you have tried to book an appointment at your GP practice have you ever been offered the following? (tick all that apply)

Section 2: If you have been unwell the during coronavirus period

We know that coronavirus (covid-19) has had an impact on the way that people seek medical help.  If you have been unwell, during the coronavirus (covid-19) pandemic, we would like to know how you have accessed medical help.

Question Title

* 16. During the coronavirus (covid-19) crisis, if you have been unwell with an urgent health condition, how did you seek medical help? Please tick all that apply.

Question Title

* 17. If you decided not to get medical help because of coronavirus (covid-19) crisis why was this?

Question Title

* 18. Have you used digital technology to have a medical appointment in the last three months?

Question Title

* 19. How easy was it to use the digital technology to have your medical appointment?

Question Title

* 20. Would you use digital technology again for a medical appointment?

Question Title

* 21. Do you have any other comments about the way that you access medical help for urgent care conditions, and the services that are available within the Vale of York?

Section 3: About you

We would like to ask some questions about you. The information you provide will be kept entirely confidential and will never be traced back to you as an individual.

We are asking these questions because we want to make sure that we have asked lots of different people for their views. These questions are optional and you do not have to answer these questions if you do not want to.

Question Title

* 22. Do you have caring responsibilities? If yes, tick all that apply

Question Title

* 23. Which GP practice are you registered with?

Question Title

* 24. Please state your age from the groupings below:

Question Title

* 25. Do you consider yourself to have complex health needs, a disability or a mental health condition? Please tick all that apply.

Question Title

* 26. Do you identify as

Question Title

* 27. Is this the gender you were assigned at birth?   

Question Title

* 28. Are you currently pregnant, or have given birth, adopted or fostered a baby in the last few years?

Question Title

* 29. What is your ethnicity?

Question Title

* 30. What is your sexual orientation?

Question Title

* 31. What is your religion or belief?

T