COVID-19 – Patient / public survey on virtual consultations

Give us your views on virtual appointments

As part of our response to COVID-19, we have seen a significant rise in the use of virtual patient appointments / consultations taking place, either by telephone or video.

This has helped to reduce the number of people needing to come into hospital and therefore reduce the risk of infection.

We would like to hear your views about virtual consultations (telephone or video appointments). Please complete this short survey and give us your feedback about the benefits and challenges of interacting with the NHS virtually.

Your feedback will help us continue to make improvements to our services. All responses will be treated in strictest confidence.

Please give us your views by Friday 11 September.

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* 1. What is the first half of your postcode? (For example: SR5, NE38, DH1, TS21)

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* 2. Do you have access to the internet at home?

Yes

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* 3. If your healthcare professional identified that your appointment could be done virtually (either by telephone or video), would you be happy to accept this?

Yes

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* 4. What would be your preferred method for a virtual patient appointment? Please rank from 1 to 4 in order of preference

Telephone appointment using landline
Telephone appointment using mobile
Video appointment using desktop computer or laptop
Video appointment using mobile / smartphone / tablet

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* 5. What benefits do you think you would get from a virtual appointment?
Please tick the top 5 benefits from the list below

Did not need to take time off work

Saved travel time to / from hospital

Avoided childcare issues

Saved money (parking/transport)

Less stress of trying to park

Shorter/more convenient wait for appointment

Lessened environmental impact

Fewer burdens on my companion (family member/friend/carer)

No advantages

Other (please specify)

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* 6. If you are unable to use or access a virtual consultation at home, would you be interested in using a telephone or video consultation service if this facility was set up in the local community where you live?

Yes

Not sure

Other (please specify)

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* 7. What would be the best location for a community facility to enable people to have telephone or video appointments more locally? Please tick all that apply:

GP practice

Local pharmacy

Local library

Local health / primary care centre

Local sport / leisure centre

No / not Applicable

Other (please give names of specific locations):

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* 8. What do you feel could be the disadvantages of a virtual patient appointment?
Please tick top 5 responses from the list below

I do not have the relevant technology / access to internet

I am not confident in using technology

I worry about personal privacy

Not able to hear / see properly

Less personal / I prefer a face to face appointment

I might need another appointment if the virtual appointment was not effective

I would not feel that video was an appropriate method for my condition

I cannot afford telephone / internet costs

No disadvantages

Other (please specify)

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* 9. If you have experienced a virtual appointment already, would you recommend this to a family member or friend?

Yes

Don't know

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* 10. Do you think the Trust should offer more virtual patient appointments?

Yes

Unsure

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* 11. Please share any other comments or feedback below:

More about you
It would help us to understand your answers better if we knew a little bit about you. These questions are completely optional, but we hope you will complete them. The information is collected anonymously and cannot be used to identify you personally.

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* 12. How old are you? (Please select only one)

16 – 17

18 – 24

25 – 34

35 – 44

45 – 54

55 – 64

65 – 74

75 or older

Prefer not to say

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* 13. What is your gender? (Please select only one)

Male

Female

Other

Prefer not to say

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* 14. Does your gender identity match your sex as registered at birth? (Please select only one)

Yes

Prefer not to say

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* 15. Are you currently pregnant or have you been pregnant in the last year? (Please select only one)

Yes

Prefer not to say

Not applicable

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* 16. Are you currently…? (Please select only one)

Single (never married or in a civil partnership)

Cohabiting

Married

In a civil partnership

Separated (but still legally married or in a civil partnership)

Divorced or civil partnership dissolved

Widowed or a surviving partner from a civil partnership

Prefer not to say

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* 17. Do you have a disability, long-term illness, or health condition? (Please select only one)

Yes

Prefer not to say

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* 18. Do you have any caring responsibilities? (Please tick all that apply)

None

Primary carer of a child or children (under 2 years)

Primary carer of a child or children (between 2 and 18 years)

Primary carer of a disabled child or children

Primary carer or assistant for a disabled adult (18 years and over)

Primary carer or assistant for an older person or people (65 years and over)

Secondary carer (another person carries out main caring role)

Prefer not to say

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* 19. Which race or ethnicity best describes you? (Please select only one)

Asian / British Asian (Bangladeshi, Chinese, Indian, Pakistani, or other)

White (British, Irish, European, or other)

Black / British Black (African, Caribbean, or other)

Mixed race (Black & white, Asian & white, or other)

Gypsy or traveller

Rather not say

Other

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* 20. Which of the following terms best describes your sexual orientation? (Please select only one)

Heterosexual or straight

Asexual

Gay man

Gay woman or lesbian

Bisexual

Prefer not to say

Other

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* 21. What do you consider your religion to be? (Please select only one)

No religion

Christianity

Buddhist

Hindu

Jewish

Muslim

Sikh

Prefer not to say

Other religion

Thankyou and Close
Thank you for taking the time to complete this survey.

If you would like to stay up-to-date with news and information from South Tyneside and Sunderland NHS Foundation Trust you can sign up for free to become a member today. As a member, you will have a direct influence on how local NHS services are developed for the benefit of you and your family. Click on the link below to sign up today: https://www.stsft.nhs.uk/become-member/application-form.

COVID-19 – Patient / public survey on virtual consultations

Give us your views on virtual appointments

Question Title

* 1. What is the first half of your postcode? (For example: SR5, NE38, DH1, TS21)

Question Title

* 2. Do you have access to the internet at home?

Question Title

* 3. If your healthcare professional identified that your appointment could be done virtually (either by telephone or video), would you be happy to accept this?

Question Title

* 4. What would be your preferred method for a virtual patient appointment? Please rank from 1 to 4 in order of preference

Question Title

* 5. What benefits do you think you would get from a virtual appointment? Please tick the top 5 benefits from the list below

Question Title

* 6. If you are unable to use or access a virtual consultation at home, would you be interested in using a telephone or video consultation service if this facility was set up in the local community where you live?

Question Title

* 7. What would be the best location for a community facility to enable people to have telephone or video appointments more locally? Please tick all that apply:

Question Title

* 8. What do you feel could be the disadvantages of a virtual patient appointment? Please tick top 5 responses from the list below

Question Title

* 9. If you have experienced a virtual appointment already, would you recommend this to a family member or friend?

Question Title

* 10. Do you think the Trust should offer more virtual patient appointments?

Question Title

* 11. Please share any other comments or feedback below:

Question Title

* 12. How old are you? (Please select only one)

Question Title

* 13. What is your gender? (Please select only one)

Question Title

* 14. Does your gender identity match your sex as registered at birth? (Please select only one)

Question Title

* 15. Are you currently pregnant or have you been pregnant in the last year? (Please select only one)

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* 16. Are you currently…? (Please select only one)

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* 17. Do you have a disability, long-term illness, or health condition? (Please select only one)

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* 18. Do you have any caring responsibilities? (Please tick all that apply)

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* 19. Which race or ethnicity best describes you? (Please select only one)

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* 20. Which of the following terms best describes your sexual orientation? (Please select only one)

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* 21. What do you consider your religion to be? (Please select only one)

* 5. What benefits do you think you would get from a virtual appointment?
Please tick the top 5 benefits from the list below

* 8. What do you feel could be the disadvantages of a virtual patient appointment?
Please tick top 5 responses from the list below