Springhead - venue hire survey 2021

The Springhead Trust is currently consulting all our users and visitors, to develop a better understanding of why people visit, what they enjoy and how they benefit as a result. We will be using this data to improve what we do and to provide evidence to support future funding bids.

To help us with this we would be grateful if you could complete the following short survey. It should take around 10 minutes to complete, and no names will be used in any reports.

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* 1. What type/s of event did you hire Springhead for?

 Wedding

 Other private function (birthday, anniversary etc)

 Wellbeing retreat/event

 Environmental event

 Music/art/literary event

 Corporate activity/event

 Charity/community group use

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* 2. Why did you decide to hire Springhead for your event/s? (please rank the following in order of importance to you)

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* 3. Please rate your satisfaction with the following elements of the event (as appropriate)

	Very satisfied	Quite satisfied	Not very satisfied	Not at all satisfied	N/A
Information about the site and facilities etc provided beforehand	Information about the site and facilities etc provided beforehand Very satisfied	Information about the site and facilities etc provided beforehand Quite satisfied	Information about the site and facilities etc provided beforehand Not very satisfied	Information about the site and facilities etc provided beforehand Not at all satisfied	Information about the site and facilities etc provided beforehand N/A
The booking process	The booking process Very satisfied	The booking process Quite satisfied	The booking process Not very satisfied	The booking process Not at all satisfied	The booking process N/A
The quality of the venue overall	The quality of the venue overall Very satisfied	The quality of the venue overall Quite satisfied	The quality of the venue overall Not very satisfied	The quality of the venue overall Not at all satisfied	The quality of the venue overall N/A
The setting	The setting Very satisfied	The setting Quite satisfied	The setting Not very satisfied	The setting Not at all satisfied	The setting N/A
Visitor facilities	Visitor facilities Very satisfied	Visitor facilities Quite satisfied	Visitor facilities Not very satisfied	Visitor facilities Not at all satisfied	Visitor facilities N/A
The accommodation	The accommodation Very satisfied	The accommodation Quite satisfied	The accommodation Not very satisfied	The accommodation Not at all satisfied	The accommodation N/A
Food/refreshments	Food/refreshments Very satisfied	Food/refreshments Quite satisfied	Food/refreshments Not very satisfied	Food/refreshments Not at all satisfied	Food/refreshments N/A
The cost	The cost Very satisfied	The cost Quite satisfied	The cost Not very satisfied	The cost Not at all satisfied	The cost N/A
Value for money	Value for money Very satisfied	Value for money Quite satisfied	Value for money Not very satisfied	Value for money Not at all satisfied	Value for money N/A
Service and support from site staff	Service and support from site staff Very satisfied	Service and support from site staff Quite satisfied	Service and support from site staff Not very satisfied	Service and support from site staff Not at all satisfied	Service and support from site staff N/A
Health and safety	Health and safety Very satisfied	Health and safety Quite satisfied	Health and safety Not very satisfied	Health and safety Not at all satisfied	Health and safety N/A

If you were dissatisfied with any of these elements, please tell us why below

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* 4. Is there anything that could be improved about hiring Springhead for your event/activity?

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* 5. Would you recommend Springhead to others?

 Yes

 Maybe

 No

 Don’t know

Why do you say this?