1. Welcome to the supplier assessment survey

This survey aims to get your feedback on the level of service you are getting from the supplier(s) that are supplying you as part of the Vending Framework Agreement.

It should take no more than 10 minutes to complete

Thank you for taking the time to complete this feedback survey

This survey contains questions which are designed to get your feedback on the service you receive from both your suppliers and TUCO. Please provide as much feedback as possible as all replies will be analysed, collated and put into a report. The results will then be sent to the suppliers ahead of the Contract Review Meetings, to be held in the near future and followed up accordingly. The feedback to the suppliers is anonymised.

The Sandwiches Framework Agreement was tendered for the period 01 July 2016 to 30 June 2018 with the option to extend annually to 30 June 2020. This contract has currently been extended until 30 June 2018

* 1. Contact information

* 2. Royalty Rebates - Please indicate the percentage royalties given to your institution per lot and per supplier. Note: Lot 1 - Confectionery, Lot 3 - Cold Beverages, Lot 4 - Hot Beverages, Lot 5 - Fully Managed Service, Lot 6 - Self-Fill Machines

* 3. Please indicate which supplier(s) you currently use through this framework agreement

Please note if you use multiple suppliers, there is an opportunity to provide detailed feedback for up to 3 suppliers in the following questions.

* 4. Have you had any experience of vandalism/break-ins across your Vending Machines? If so, have the suppliers done anything to address your concerns? (Please indicate which supplier this response applies to).

* 5. Supplier level of service - Supplier 1: Please indicate what level of service you receive from your current supplier. Assume with the statements made below, unless stated otherwise, that they refer to normal operating hours and are within the suppliers tendered response time agreed with yourself and the supplier

  Not applicable Excellent Good Acceptable Unsatisfactory Very poor
Requesting machines
Execution of delivery of machines
Quality of equipment
Quality of goods
Breadth of range of available products
Cleaning and filling machines
Response to breakdowns
Pro-activeness of supplier to increase sales (e.g. through machine relocation or change of products)
If this supplier offers a service of brand machines with university logos, how good is this service
Accuracy of delivery
Accuracy of invoicing
Accuracy of credit notes
Accuracy of commission payments
Detail of information relating to commission payments
Customer service, complaint handling and speed of response
Level of representation
Adherence to contract terms
Overall performance of the supplier

* 6. Supplier level of service - Supplier 2: Please indicate what level of service you receive from your current supplier. Assume with the statements made below, unless stated otherwise, that they refer to normal operating hours and are within the suppliers tendered response time agreed with yourself and the supplier

  Not applicable Excellent Good Acceptable Unsatisfactory Very poor
Requesting machines
Execution of delivery of machines
Quality of equipment
Quality of goods
Breadth of range of available products
Cleaning and filling machines
Response to breakdowns
Pro-activeness of supplier to increase sales (e.g. through machine relocation or change of products)
If this supplier offers a service of brand machines with university logos, how good is this service
Accuracy of delivery
Accuracy of invoicing
Accuracy of credit notes
Accuracy of commission payments
Detail of information relating to commission payments
Customer service, complaint handling and speed of response
Level of representation
Adherence to contract terms
Overall performance of the supplier

* 7. Supplier level of service - Supplier 3: Please indicate what level of service you receive from your current supplier. Assume with the statements made below, unless stated otherwise, that they refer to normal operating hours and are within the suppliers tendered response time agreed with yourself and the supplier

  Not applicable Excellent Good Acceptable Unsatisfactory Very poor
Requesting machines
Execution of delivery of machines
Quality of equipment
Quality of goods
Breadth of range of available products
Cleaning and filling machines
Response to breakdowns
Pro-activeness of supplier to increase sales (e.g. through machine relocation or change of products)
If this supplier offers a service of brand machines with university logos, how good is this service
Accuracy of delivery
Accuracy of invoicing
Accuracy of credit notes
Accuracy of commission payments
Detail of information relating to commission payments
Customer service, complaint handling and speed of response
Level of representation
Adherence to contract terms
Overall performance of the supplier

* 8. In your opinion, what are your supplier(s) greatest strengths or commercial edge? If you have answered for multiple suppliers, please indicate which supplier(s) you are referring to

* 9. How do you think your supplier(s) might improve their competitiveness? If you have answered for multiple suppliers, please indicate which supplier(s) you are referring to

* 10. If you have any other comments to make about the suppliers you currently use, please include them here, particularly if you have responsed 'Unsatisfactory' or 'Very poor' to the above questions. Please try to include positive/negative comments as well as any suggestions you have which could improve the service you currently receive.

 
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