This is only for SERVICE USERS (aged 18+)

If you are a mental health service user we very much hope that you will participate in this important survey which follows up the ground breaking survey carried out in 2008 and 2012. These surveys aimed to establish the views of service users and carers across Hertfordshire and identify any gaps in provision and highlight areas of good practice.

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* 1. Are you?

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* 2. Do you identify as:

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* 3. Are you aged between:

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* 4. So that we can compare the areas, please give your postcode? e.g. AL7 ......

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* 5. What geographical area do you receive your community mental health services? (e.g. Dacorum)

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* 6. How would you describe your ethnic origin?

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* 7. Employment or other status - which best describes your situation?

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* 8. What mental health diagnosis have you been given? Please tick all that apply.

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* 9. Do you receive services for:

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* 10. If yes, which service/s have you accessed and what was your view on the care provided?

  Very helpful Quite helpful Quite unhelpful Very unhelpful
Spectrum/ Change Grow Live (CGL)
Turning Point
Alcoholics Anonymous
Narcotics Anonymous
The Living Room
Druglink
Resolve

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* 11. Comments:

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* 12. Where do you think you are on your alcohol/drug dependency 'recovery' journey?

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* 13. How well do you cope with your mental health problems?

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* 14. Do any of the following services CURRENTLY provide you with mental health care? If so what is your view of the care provided?
(Occ. Therapist = Occupational Therapist, CPN = Community Psychiatric Nurse)

  Do you receive help? Very satisfied Quite satisfied Quite dissatisfied Very dissatisfied Don't know
GP
Psychiatrist
Psychologist
Nurse/CPN
Social Worker
Occ. Therapist
Counsellor
Other therapist
Other

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* 15. Apart from medication, have you had any other types of treatment or therapy in the LAST 12 MONTHS?

  Very helpful Quite helpful Quite unhelpful Very unhelpful
Face to face Cognitive Behavioural Therapy (CBT)
Computerised CBT
Psychotherapy
Anxiety/stress management
Art/Music Therapy
Physical exercise
Homoeopathy
Herbal medicine

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* 16. Who provided your with this treatment/therapy? e.g. NHS, Herts Mind Network, Guideposts Trust

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* 17. Do you have a professional (a Care Co-ordinator) who has overall responsibility for your care?

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* 18. If yes, which of the professionals listed in question 14 has overall responsibility for your care?

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* 19. Is this arrangement satisfactory?

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* 20. Do you have a Care Plan?

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* 21. If yes, do you feel involved in making decisions about the Care Plan?

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* 22. If it is your wish, is your main carer satisfactorily involved in your Care Plan?

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* 23. Is the Care Plan working in practice?

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* 24. Tick all who support you in coping with your mental health problems.

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* 25. Do you wish your family/friends to be involved in your care?

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* 26. If yes, have the professionals given them the opportunity to be involved?

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* 27. Have you been told about Advanced Statements or Advanced Decisions?

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* 28. Have you signed an Advanced Decision or Advanced Statement?

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* 29. Have you been referred to a psychiatrist in the LAST 12 MONTHS?

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* 30. If yes, how long did you wait for an appointment?

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* 31. Did you feel this was an acceptable waiting time?

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* 32. Was there any delay in receiving other services, again in the LAST 12 MONTHS?

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* 33. If yes, please name the service.

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* 34. How long did you have to wait for your first appointment with the service mentioned?

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* 35. Was any delay manageable for you?

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* 36. Are you taking prescribed mental health medication?

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* 37. If yes, please indicate what symptoms the medication is treating and how effective you have found it at treating these symptoms.

  Very effective Quite effective Quite ineffective Very ineffective Don't know
Anti-psychotic
Antidepressant
Anti-anxiety
Mood stabiliser
Sleeping tablet
Not known

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* 38. Have you had any medication side effects?

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* 39. Have you been given information about possible side effects of medication?

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* 40. In the LAST 12 MONTHS have you been offered a choice of medication?

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* 41. In the LAST 12 MONTHS have you discussed any side effects of medication with the doctor prescribing the medication?

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* 42. If yes, were any concerns dealt with satisfactorily?

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* 43. Which medications are most helpful for you?

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* 44. Are there any medications that you are currently taking that are not helping, or which have bad side effects?

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* 45. How many times have you received acute care in a place that was NOT your home?

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* 46. When it was felt necessary, have you been able to get a place in a mental health inpatient unit in the LAST 12 MONTHS?

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* 47. If you have received acute care in a place that was NOT your home in the LAST 12 MONTHS how satisfied were you with the treatment?

  Service Accessed Very helpful Quite helpful Quite unhelpful Very unhelpful
Inpatient unit
Acute Day Treatment Unit (ADTU)
Host Family
Non NHS provided unit

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* 48. If you have received acute care in a place that was NOT your home in the last 12 MONTHS, how long did you access this service. Please give the number of days.

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* 49. Have you been admitted to the new HPFT inpatients facilities at Kingfisher Court in Radlett

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* 50. If yes, how would you rate the service provided?

  Very positive Quite positive Quite negative Very negative Don't know
Staff support
Carer support
Facilities
Activities programme
Environment
HPFT Transport service provision (if accessed)

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* 51. If you have received treatment from services in the community in the LAST 12 MONTHS how satisfied were you with the standard of care?

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* 52. If applicable, how satisfied are you with the process of being assessed for day services under Fair Access to Care Services?

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* 53. Have you been given a Personal Budget/Direct Payment?

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* 54. If yes, how long have you had to wait to receive a Personal Budget/Direct Payment?

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* 55. If you previously received day services from the Community Support Team, did you receive adequate support and information about accessing new day services from an alternative source?

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* 56. If you have a Direct Payment/Personal Budget, what do you spend it on?

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* 57. In the LAST 12 MONTHS have you been able to access services when you needed them?

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* 58. If No, what service/s were you unable to access?

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* 59. in the LAST 12 MONTHS, have you been offered a physical health check?

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* 60. In the LAST 12 MONTHS, has the doctor responsible for your mental health treatment had a discussion with you about how and why your physical health needs looking after?

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* 61. In the LAST 12 MONTHS have you received help from any of the following teams? If yes, please assess the quality of treatment.

  Very helpful Quite helpful Quite unhelpful Very unhelpful
Single Point of Access (SPA)
Wellbeing Team (Team 1)
Support and Treatment Team (Team 2)
Targeted Treatment Team (Team 3)
I am under the care of my local Community Mental Health Team but I'm not sure which one
Out of Hours Mental Health Helpline
Crisis Assessment and Treatment Team (CATT)
Early Intervention Psychosis Service (EIPS)
Flexible Assertive Community Team

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* 62. In the LAST 12 MONTHS have you been involved with, or used any of the services provided by third (voluntary) sector groups such as Viewpoint, Herts Mind Network, Guideposts Trust? If so please assess the quality of the service provided.

  Very helpful Quite helpful Quite unhelpful Very unhelpful
Viewpoint
Herts Mind Network
Mind in Mid Herts
Guideposts Trust

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* 63. If yes, what kind of service did you receive? e.g. training, meetings, representation, support

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* 64. Where do you think you are on your mental health 'recovery' journey?

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* 65. Are there any further comments you would like to make about your treatment?

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