I'm disatisfied with the service I received
Our commitment when responding to complaints
We will deal with each complaint we receive within one working week.
Sometimes, we may need more information before we can resolve the complaint or let you know how we have decided to deal with it.
We will investigate complaints even if they are made anonymously.
If you want to know what we have done, we will need your name/email. But you can tell us your concerns without giving us your name/email if you prefer.
Clients will still be able to use our services, even if you complain, so please don't wait until the service is finished to share your concerns/views.
Complaints are not investigated by the same member of staff named in a complaint.