Truelegal Client Satisfaction Survey 2016

1. How did we do?

We appreciate you taking the time to complete our Client Satisfaction Survey. As our way of saying 'thank you' you will automatically be entered into our free quarterly prize draw with a chance of winning a case of 6 bottles of wine. Our prize draw terms and conditions can be found on the Truelegal website under the 'About Us' page. Good luck!

Question Title

* 1. About you...

Your name:

Name of business bought / sold:

Your email address:

Question Title

* 2. How did you first hear about Truelegal?

Personal / friend recommendation

Agent / professional recommendation

Google search

Bing search

Google Advert

Other (please specify)

Question Title

* 3. On a scale from 1 (not important) to 5 (extremely important) please rate the importance of each of the following factors in your choice of Truelegal as solicitors for your transaction.

	Not important	Quite important	Important	Very important	Extremely important
Business buying and selling specialists	Business buying and selling specialists Not important	Business buying and selling specialists Quite important	Business buying and selling specialists Important	Business buying and selling specialists Very important	Business buying and selling specialists Extremely important
Fixed price fee	Fixed price fee Not important	Fixed price fee Quite important	Fixed price fee Important	Fixed price fee Very important	Fixed price fee Extremely important
Recommended	Recommended Not important	Recommended Quite important	Recommended Important	Recommended Very important	Recommended Extremely important
Location	Location Not important	Location Quite important	Location Important	Location Very important	Location Extremely important
Value for money	Value for money Not important	Value for money Quite important	Value for money Important	Value for money Very important	Value for money Extremely important
Handling of your initial enquiry	Handling of your initial enquiry Not important	Handling of your initial enquiry Quite important	Handling of your initial enquiry Important	Handling of your initial enquiry Very important	Handling of your initial enquiry Extremely important

Question Title

* 4. What concerns, if any, did you have before first instructing Truelegal? How do you feel about us now?

Question Title

* 5. Overall, how satisfied were you with the level of legal advice and customer care received from Truelegal?

Very satisfied

Satisfied

Not satisfied

Question Title

* 6. More specifically, on a scale from 1 (poor) to 5 (excellent) how do you rate the following aspects of our service?

	Poor	Satisfactory	Good	Very good	Excellent
The person handling your work on a day-to-day basis	The person handling your work on a day-to-day basis Poor	The person handling your work on a day-to-day basis Satisfactory	The person handling your work on a day-to-day basis Good	The person handling your work on a day-to-day basis Very good	The person handling your work on a day-to-day basis Excellent
Our understanding of your objectives	Our understanding of your objectives Poor	Our understanding of your objectives Satisfactory	Our understanding of your objectives Good	Our understanding of your objectives Very good	Our understanding of your objectives Excellent
The speed with which we responded to your calls/emails	The speed with which we responded to your calls/emails Poor	The speed with which we responded to your calls/emails Satisfactory	The speed with which we responded to your calls/emails Good	The speed with which we responded to your calls/emails Very good	The speed with which we responded to your calls/emails Excellent
Our general availability	Our general availability Poor	Our general availability Satisfactory	Our general availability Good	Our general availability Very good	Our general availability Excellent
The extent to which you were kept informed of progress on your file	The extent to which you were kept informed of progress on your file Poor	The extent to which you were kept informed of progress on your file Satisfactory	The extent to which you were kept informed of progress on your file Good	The extent to which you were kept informed of progress on your file Very good	The extent to which you were kept informed of progress on your file Excellent
The quality of the advice given	The quality of the advice given Poor	The quality of the advice given Satisfactory	The quality of the advice given Good	The quality of the advice given Very good	The quality of the advice given Excellent
The clarity of the advice given (ie, did we communicate in a way that was easy to understand?)	The clarity of the advice given (ie, did we communicate in a way that was easy to understand?) Poor	The clarity of the advice given (ie, did we communicate in a way that was easy to understand?) Satisfactory	The clarity of the advice given (ie, did we communicate in a way that was easy to understand?) Good	The clarity of the advice given (ie, did we communicate in a way that was easy to understand?) Very good	The clarity of the advice given (ie, did we communicate in a way that was easy to understand?) Excellent
The time taken to complete your transaction, taking into account delays outside of our control	The time taken to complete your transaction, taking into account delays outside of our control Poor	The time taken to complete your transaction, taking into account delays outside of our control Satisfactory	The time taken to complete your transaction, taking into account delays outside of our control Good	The time taken to complete your transaction, taking into account delays outside of our control Very good	The time taken to complete your transaction, taking into account delays outside of our control Excellent
Value for money	Value for money Poor	Value for money Satisfactory	Value for money Good	Value for money Very good	Value for money Excellent

Question Title

* 7. In your opinion, what is the Number 1 thing we could do to improve the service you received from us?

Question Title

* 8. What would you say to someone considering using Truelegal for their business transaction? Would you recommend us?

Question Title

* 9. Would you use our services again?

Yes

Not sure

Question Title

* 10. We know that prospective customers feel more comfortable contacting us when they can see others in a similar situation have had a positive experience. Are you happy for us to use the information you have provided in this questionnaire for marketing purposes (eg, a testimonial)?

Yes

(Any specific comments)

Question Title

* 11. And finally... we're testing out a new star rating system. Would you be happy to for us to email you a link for this?

Yes, I'd be happy to give you some stars

No thanks