Tenancy Sustainment - Customer Satisfaction Survey

Customer Satisfaction Feedback

To help assess and continually improve the service we provide, we would appreciate your feedback on the recent interaction you had with The Tenancy Sustainment Services Team at Broxtowe Borough Council.

Please complete the questionnaire below.

Question Title

* 1. Was the tenancy sustainment service explained to you by the referring officer from the Council?

Yes

Question Title

* 2. How did the tenancy sustainment officer first make contact with you?

In person

Phone

Letter

Other (please specify)

Question Title

* 3. Did you find the officer dealing with your case helpful?

Yes

Question Title

* 4. Did you find the officer dealing with your case knowledgeable?

Yes

Question Title

* 5. Did you find the officer dealing with your case courteous?

Yes

Question Title

* 6. How satisfied were you with the service that was provided by the officer?

Very Satisfied

Satisfied

Neither

Dissatisfied

Very Dissatisfied

Question Title

* 7. Do you have any comments or suggestions you would like to make in regards to the Tenancy Sustainment Service?

If you would like to speak with someone to discuss your experience, please email HousingSurveys@broxtowe.gov.uk with your name, address, contact number and details of your experience. A member of staff will process this and ensure that someone contacts you.

We want to make sure that our services are provided fairly and to those who need them. This information collected helps us get a picture of who contacts us, uses or does not access our services, so will help us improve what we provide and reduce potential barriers to access.

Please answer the questions below by ticking the boxes that you feel most describe you. Some questions may feel personal, but the information we collect will be kept confidential and secure. The better the information is that we collect the more effective our monitoring will be.

Question Title

* 8. Which of the following areas do you live in?

Attenborough

Awsworth

Beeston

Bramcote

Brinsley

Chilwell

Cossall

Eastwood

Greasley

Kimberly

Newthorpe

Nuthall

Stapleford

Toton

Trowell

Strelley Village

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* 9. Gender

Male

Female

Prefer not to say

Another way

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* 10. Which age group do you belong to?

Under 18

18-24

25-34

35-44

45-54

55-64

65+

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* 11. Ethnicity

White - British

White - Irish

White - Other Background

Asian or Asian British - Pakistan

Asian or Asian British - Bangladeshi

Asian or Asian British - Caribbean

Black or Black British - African

Black or Black British - Other Background

Mixed - White and Black Caribbean

Mixed White and Black African

Mixed White and Asian

Mixed - Other Background

Chinese

Any other ethnic group

Thank you for completing this survey, your response has been submitted to Broxtowe Borough Council. Please be advised if you get asked to complete any additional surveys they are not related to Broxtowe Borough Council.