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Customer Satisfaction Feedback

To help assess and continually improve the service we provide, we would appreciate your feedback on the recent interaction you had with The Tenancy Sustainment Services Team at Broxtowe Borough Council.

Please complete the questionnaire below.

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* 1. Was the tenancy sustainment service explained to you by the referring officer from the Council?

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* 2. How did the tenancy sustainment officer first make contact with you?

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* 3. Did you find the officer dealing with your case helpful?

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* 4. Did you find the officer dealing with your case knowledgeable?

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* 5. Did you find the officer dealing with your case courteous?

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* 6. How satisfied were you with the service that was provided by the officer?

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* 7. Taking everything into account, how satisfied are you with Broxtowe Borough Council's Housing Department?

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* 8. Do you have any comments or suggestions you would like to make in regards to the Tenancy Sustainment Service?

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* 9. If you would like someone to contact you regarding this survey, please leave your email address or telephone number.

We want to make sure that our services are provided fairly and to those who need them. This information collected helps us get a picture of who contacts us, uses or does not access our services, so will help us improve what we provide and reduce potential barriers to access.

Please answer the questions below by ticking the boxes that you feel most describe you. Some questions may feel personal, but the information we collect will be kept confidential and secure. The better the information is that we collect the more effective our monitoring will be.

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* 10. Which of the following areas do you live in?

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* 11. Gender

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* 12. Which age group do you belong to?

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* 13. Ethnicity

Thank you for completing this survey, your response has been submitted to Broxtowe Borough Council. Please be advised if you get asked to complete any additional surveys they are not related to Broxtowe Borough Council.
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