What has your company done to help customers deal with the COVID-19 pandemic?

We are using this form to help create a free online resource to share how telcos and their partners are helping their customers deal better with the pandemic, e.g. are you offering larger data bundles to help homeworkers, what are you doing to help the healthcare services, business continuity, etc.?

Please share what your company is doing here and/or forward this to your public relations teams. We will curate and share the input freely so that the best ideas can be copied fast.

NB WE WILL NOT SHARE ANY PERSONAL DETAILS YOU PROVIDE - WE WANT THEM SO WE CAN VALIDATE WHAT WE LEARN.

Question Title

* 1. Your name

Question Title

* 2. Your job title

Question Title

* 3. Your organisation

Question Title

* 4. Your email address in case we need to ask more questions

Question Title

* 5. For Consumer customers, which of the following is your company providing?

  Not doing (yet) For some customers For all customers Don't know
Additional free data in bundles
Removing caps on limited data bundles
Providing additional free entertainment content in packages
Free calls to most impacted countries
Waiving fees / suspension on non / late payment for customers impacted

Question Title

* 6. In terms of shops and customer premises visits, are you?

  Stopping services / closing Limiting services / opening (e.g. essential only) Continuing but with contact limitations Don't know
Consumer retail shops
Customer premises visits

Question Title

* 7. Specifically for Healthcare, government and other critical support customers, which of the following is your company providing?

  Not doing Coming soon Already offering Don't know
Priority connections for frontline healthcare responders
Free-rating data on healthcare sites and apps
Offering free bulk text updates to patients / communities
Providing insights on population movement statistics

Question Title

* 8. How are you helping your Business customers (including Healthcare and government)?

  No change to normal services Free for healthcare/government/critical services More flexible and/or extra value for all customers Don't know
Capacity / licenses for collaboration / conferencing tools
VPN scaling and capacity
Extra services / support for clients' home-workers
Contact centre solutions

Question Title

* 9. Please provide any comments and / or links to supporting materials

T