Using technology to support and care for residents - March 2023

A quick introduction

As housing, social care and health care become more integrated Tunstall Healthcare would like to understand the potential changes in the care being delivered to your residents, and the technologies required by you for their future alarm monitoring and response needs.

Firstly, we need to ask for your permission.

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* 1. The information you submit in this survey is anonymous unless you OPTIONALLY provide us with your name and contact details (which is subject to compliance with GDPR).

Please check this box to agree that Tunstall Healthcare may use the information you submit in this survey.

Please check this box to agree that Housing LIN may use the information you submit in this survey.

We'd like to know a little about you and your organisation which we'll use to place your answers in context.

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* 2. What area of housing do you work in?

Local Authority Housing

Housing Association/Charity

Local Authority Adult Social Care

Private Retirement Housing Operator

Private Residential Care Operator

Other housing role (please specify)

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* 3. What is your job role?

Housing Scheme Manager

Care Services Manager

Social Service Commissioner

Building Maintenance and Operations Manager

Compliance / Safety Manager

Finance Manager

Service Director / Policy Maker

Architectural and Design Services

Building and Construction Services

Digital Services Manager/Lead

Other (please specify)

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* 4. Approximately how many properties does your organisation manage?

Individual properties
for single or couple or family units

Multiple occupancy properties/schemes
e.g. extra care housing, retirement housing, or supported housing schemes

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* 5. Can you estimate how many people your organisation houses?

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* 6. What is the typical profile of your residents?

Families

Cared for children & adults

Physical or mental disabilities

Learning disabilities or autism

Long-term / chronic medical conditions eg dementia, COPD

18-55

55-75

75+

Other (please specify)

A couple of questions to understand your residents changing care needs.

Current governmental policies will attempt to keep more residents in their homes for longer by integrating health, social and care services. Do you think your organisation will need to provide more or less support for your residents over the coming years?

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* 7. Can you estimate what percentage of your residents need support today?

	Less than 20%	20 - 40%	40 - 60%	60 - 80%	80 - 100%
Fully independent. No active intervention, monitoring or care required.	Fully independent. No active intervention, monitoring or care required. Less than 20%	Fully independent. No active intervention, monitoring or care required. 20 - 40%	Fully independent. No active intervention, monitoring or care required. 40 - 60%	Fully independent. No active intervention, monitoring or care required. 60 - 80%	Fully independent. No active intervention, monitoring or care required. 80 - 100%
Mostly independent. Some managed social interaction & well-being services. Access to an alarm and communication only when needed.	Mostly independent. Some managed social interaction & well-being services. Access to an alarm and communication only when needed. Less than 20%	Mostly independent. Some managed social interaction & well-being services. Access to an alarm and communication only when needed. 20 - 40%	Mostly independent. Some managed social interaction & well-being services. Access to an alarm and communication only when needed. 40 - 60%	Mostly independent. Some managed social interaction & well-being services. Access to an alarm and communication only when needed. 60 - 80%	Mostly independent. Some managed social interaction & well-being services. Access to an alarm and communication only when needed. 80 - 100%
Regular care needs. Access to an alarm and response service. Provision of services to monitor their safety and security. Require care and the provision of some social interaction services.	Regular care needs. Access to an alarm and response service. Provision of services to monitor their safety and security. Require care and the provision of some social interaction services. Less than 20%	Regular care needs. Access to an alarm and response service. Provision of services to monitor their safety and security. Require care and the provision of some social interaction services. 20 - 40%	Regular care needs. Access to an alarm and response service. Provision of services to monitor their safety and security. Require care and the provision of some social interaction services. 40 - 60%	Regular care needs. Access to an alarm and response service. Provision of services to monitor their safety and security. Require care and the provision of some social interaction services. 60 - 80%	Regular care needs. Access to an alarm and response service. Provision of services to monitor their safety and security. Require care and the provision of some social interaction services. 80 - 100%
Enhanced care needs. Provision of planned personal care and commissioned services to manage chronic clinical and cognitive conditions.	Enhanced care needs. Provision of planned personal care and commissioned services to manage chronic clinical and cognitive conditions. Less than 20%	Enhanced care needs. Provision of planned personal care and commissioned services to manage chronic clinical and cognitive conditions. 20 - 40%	Enhanced care needs. Provision of planned personal care and commissioned services to manage chronic clinical and cognitive conditions. 40 - 60%	Enhanced care needs. Provision of planned personal care and commissioned services to manage chronic clinical and cognitive conditions. 60 - 80%	Enhanced care needs. Provision of planned personal care and commissioned services to manage chronic clinical and cognitive conditions. 80 - 100%
24/7 Enhanced care & clinical needs. Comprehensive care and clinical support.	24/7 Enhanced care & clinical needs. Comprehensive care and clinical support. Less than 20%	24/7 Enhanced care & clinical needs. Comprehensive care and clinical support. 20 - 40%	24/7 Enhanced care & clinical needs. Comprehensive care and clinical support. 40 - 60%	24/7 Enhanced care & clinical needs. Comprehensive care and clinical support. 60 - 80%	24/7 Enhanced care & clinical needs. Comprehensive care and clinical support. 80 - 100%

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* 8. Can you estimate what percentage of your residents will need support in 3-5 years time (%)

	Less than 20%	20 - 40%	40 - 60%	60 - 80%	80 - 100%
Fully independent. No active intervention, monitoring or care required.	Fully independent. No active intervention, monitoring or care required. Less than 20%	Fully independent. No active intervention, monitoring or care required. 20 - 40%	Fully independent. No active intervention, monitoring or care required. 40 - 60%	Fully independent. No active intervention, monitoring or care required. 60 - 80%	Fully independent. No active intervention, monitoring or care required. 80 - 100%
Mostly independent. Some managed social interaction & well-being services. Access to an alarm and communication only when needed.	Mostly independent. Some managed social interaction & well-being services. Access to an alarm and communication only when needed. Less than 20%	Mostly independent. Some managed social interaction & well-being services. Access to an alarm and communication only when needed. 20 - 40%	Mostly independent. Some managed social interaction & well-being services. Access to an alarm and communication only when needed. 40 - 60%	Mostly independent. Some managed social interaction & well-being services. Access to an alarm and communication only when needed. 60 - 80%	Mostly independent. Some managed social interaction & well-being services. Access to an alarm and communication only when needed. 80 - 100%
Regular care needs. Access to an alarm and response service. Provision of services to monitor their safety and security. Require planned or commissioned care and the provision of some social interaction services.	Regular care needs. Access to an alarm and response service. Provision of services to monitor their safety and security. Require planned or commissioned care and the provision of some social interaction services. Less than 20%	Regular care needs. Access to an alarm and response service. Provision of services to monitor their safety and security. Require planned or commissioned care and the provision of some social interaction services. 20 - 40%	Regular care needs. Access to an alarm and response service. Provision of services to monitor their safety and security. Require planned or commissioned care and the provision of some social interaction services. 40 - 60%	Regular care needs. Access to an alarm and response service. Provision of services to monitor their safety and security. Require planned or commissioned care and the provision of some social interaction services. 60 - 80%	Regular care needs. Access to an alarm and response service. Provision of services to monitor their safety and security. Require planned or commissioned care and the provision of some social interaction services. 80 - 100%
Enhanced care needs. Provision of planned personal care and commissioned services to manage chronic clinical and cognitive conditions.	Enhanced care needs. Provision of planned personal care and commissioned services to manage chronic clinical and cognitive conditions. Less than 20%	Enhanced care needs. Provision of planned personal care and commissioned services to manage chronic clinical and cognitive conditions. 20 - 40%	Enhanced care needs. Provision of planned personal care and commissioned services to manage chronic clinical and cognitive conditions. 40 - 60%	Enhanced care needs. Provision of planned personal care and commissioned services to manage chronic clinical and cognitive conditions. 60 - 80%	Enhanced care needs. Provision of planned personal care and commissioned services to manage chronic clinical and cognitive conditions. 80 - 100%
24/7 Enhanced care & clinical needs. Comprehensive care and clinical support.	24/7 Enhanced care & clinical needs. Comprehensive care and clinical support. Less than 20%	24/7 Enhanced care & clinical needs. Comprehensive care and clinical support. 20 - 40%	24/7 Enhanced care & clinical needs. Comprehensive care and clinical support. 40 - 60%	24/7 Enhanced care & clinical needs. Comprehensive care and clinical support. 60 - 80%	24/7 Enhanced care & clinical needs. Comprehensive care and clinical support. 80 - 100%

Understanding the balance between delivering safe and effective services and constrained resources

Alarms, staff call and response systems provide an essential element to support residents. We would like to understand how you use these technologies to balance the needs of your residents with the pressures of delivering services within constrained resources.

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* 9. What is important to you in the choice and installation of alarm and monitoring response system?

Digitisation brings the opportunity to integrate a range of previously separate services into a single environment. The next question looks at your attitude to integrating your alarm and response systems with your organisation's existing systems and processes.

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* 10. What is important to you when integrating your alarm, monitoring and response with your existing systems?

	Important	A consideration	Neutral	Not important
Integrates with existing fire systems	Integrates with existing fire systems Important	Integrates with existing fire systems A consideration	Integrates with existing fire systems Neutral	Integrates with existing fire systems Not important
Integrates with existing building control & environmental systems	Integrates with existing building control & environmental systems Important	Integrates with existing building control & environmental systems A consideration	Integrates with existing building control & environmental systems Neutral	Integrates with existing building control & environmental systems Not important
Has more communications features than existing system	Has more communications features than existing system Important	Has more communications features than existing system A consideration	Has more communications features than existing system Neutral	Has more communications features than existing system Not important
Integrates with existing door and access control systems	Integrates with existing door and access control systems Important	Integrates with existing door and access control systems A consideration	Integrates with existing door and access control systems Neutral	Integrates with existing door and access control systems Not important
Has easy monitoring and control systems for staff	Has easy monitoring and control systems for staff Important	Has easy monitoring and control systems for staff A consideration	Has easy monitoring and control systems for staff Neutral	Has easy monitoring and control systems for staff Not important
Simple for staff to use and manage	Simple for staff to use and manage Important	Simple for staff to use and manage A consideration	Simple for staff to use and manage Neutral	Simple for staff to use and manage Not important
Designed to be ‘future-proof’ and uses common industry standards	Designed to be ‘future-proof’ and uses common industry standards Important	Designed to be ‘future-proof’ and uses common industry standards A consideration	Designed to be ‘future-proof’ and uses common industry standards Neutral	Designed to be ‘future-proof’ and uses common industry standards Not important
Simple for your team to configure and manage	Simple for your team to configure and manage Important	Simple for your team to configure and manage A consideration	Simple for your team to configure and manage Neutral	Simple for your team to configure and manage Not important
Connects easily to your alarm response provider	Connects easily to your alarm response provider Important	Connects easily to your alarm response provider A consideration	Connects easily to your alarm response provider Neutral	Connects easily to your alarm response provider Not important
Has more care features than existing system	Has more care features than existing system Important	Has more care features than existing system A consideration	Has more care features than existing system Neutral	Has more care features than existing system Not important
Integrates with existing care systems	Integrates with existing care systems Important	Integrates with existing care systems A consideration	Integrates with existing care systems Neutral	Integrates with existing care systems Not important

Over the coming years, your residents' needs may change based on their attitudes and exposure to technology. In the next question we are attempting to understand some areas that may influence your choice of technologies and services that may impact on your residents' care and well-being.

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* 11. Please rank what is most important to you in delivering digitised resident services?

Alarm Receiving Centres (ARC) and the services they offer to you are an integral part of the care offered to many residents. This question tries to understand your attitudes to the integration of ARC systems and staff into your environment.

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* 12. Please rank what is most important to you in your alarm and monitoring response service?

	Important	A consideration	Neutral	Not important
Pay a little more for better quality and more personalised service	Pay a little more for better quality and more personalised service Important	Pay a little more for better quality and more personalised service A consideration	Pay a little more for better quality and more personalised service Neutral	Pay a little more for better quality and more personalised service Not important
Provides flexibility to support individual care services to residents	Provides flexibility to support individual care services to residents Important	Provides flexibility to support individual care services to residents A consideration	Provides flexibility to support individual care services to residents Neutral	Provides flexibility to support individual care services to residents Not important
Pay less for acceptable basic level of service	Pay less for acceptable basic level of service Important	Pay less for acceptable basic level of service A consideration	Pay less for acceptable basic level of service Neutral	Pay less for acceptable basic level of service Not important
Trusted onsite service and support	Trusted onsite service and support Important	Trusted onsite service and support A consideration	Trusted onsite service and support Neutral	Trusted onsite service and support Not important
Simple to use for residents	Simple to use for residents Important	Simple to use for residents A consideration	Simple to use for residents Neutral	Simple to use for residents Not important
Provides mobile (out of property) alarm and response services	Provides mobile (out of property) alarm and response services Important	Provides mobile (out of property) alarm and response services A consideration	Provides mobile (out of property) alarm and response services Neutral	Provides mobile (out of property) alarm and response services Not important
Caring attitude of responder service	Caring attitude of responder service Important	Caring attitude of responder service A consideration	Caring attitude of responder service Neutral	Caring attitude of responder service Not important
Trusted alarm response provider	Trusted alarm response provider Important	Trusted alarm response provider A consideration	Trusted alarm response provider Neutral	Trusted alarm response provider Not important
Increases safety & security for residents	Increases safety & security for residents Important	Increases safety & security for residents A consideration	Increases safety & security for residents Neutral	Increases safety & security for residents Not important
Dashboards & activity reports	Dashboards & activity reports Important	Dashboards & activity reports A consideration	Dashboards & activity reports Neutral	Dashboards & activity reports Not important

That's it! Thank you.

We very much appreciate you taking the time to complete this questionnaire.
If you have any comments or points that you think we may have missed we would like to invite you to get in touch with us here at Tunstall Healthcare.

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* 13. OPTIONAL: Please leave your contact details if you would like to share more of your experience of staff call and resident alarm and monitoring systems with us here at Tunstall Healthcare.

Your name

Contact telephone number or email

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* 14. Do you have anything else you'd like to tell us?

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* 15. I agree to being contacted by Tunstall Healthcare about my answers to this survey

Yes