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* 1. Privacy notice

This is a survey aimed at helping South Tyneside Homes to improve services.  It is aimed at residents of South Tyneside, including tenants and leaseholders of South Tyneside Homes. You may choose to opt out and not participate in this survey.

South Tyneside Council is the controller of tenant data and South Tyneside Homes is the processor. The lawful basis for collecting and using your data is by legitimate interests under Article 6(1)(f) of the GDPR. (GDPR refers to Regulation (EU) 2016/679 General Data Protection Regulation).

Survey data will be retained in line with our corporate retention policy.

For the purposes of gathering personal details and survey information, we are using the SurveyMonkey website. Your information and data may be processed in and transferred or disclosed in the United States.  SurveyMonkey Inc participates in and has certified its compliance with the EU-US Privacy Shield Framework. 

You have the following rights under the GDPR: Right of subject access (A.15 GDPR): Right to rectification (A.16 GDPR); Right to erasure (A.17 GDPR); Right to restrict (a.18 GDPR); Right to object (A.21 GDPR).

If you have a concern about the way we are collecting or using your personal data, we ask that you raise your concern with us in the first instance, by contacting our Data Protection Officer:
  • In writing: Unit 4, Heddon Way, Middlefields Industrial Estate, South Shields, Tyne & Wear, NE34 0NT.
  • By e-mail:

Alternatively, you can contact the Information Commissioner’s Office at

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* 2. Please tell us about yourself.  Your location information is essential to allow us to address any issues identified during the survey. All responses will be anonymised before they are shared within South Tyneside Homes. Responses will be kept for up to a year.