Please note that this survey is for people who have contacted Adult Social Care Direct for social care support and advice in the past 12 months.

Healthwatch Gateshead is an independent organisation, here to listen to people’s experiences of health and social care services.

All information will be treated confidentially and will remain anonymous. What you say will not be passed on to your care provider in a way that can be linked to you and it will not affect the care you receive today or in the future.

The information you provide will be used to produce a report on our findings. Any recommendations will be shared with Gateshead Council to identify any improvements in services.

If you have any queries about this survey please phone Healthwatch Gateshead on our Freephone number 0808 801 0382 or email