Shinfield Vets Client Satisfaction Survey

Question Title

* 1. How welcome did we make you and your pet feel when you arrived?

Very welcome

Slightly welcome

Average

Not welcome at all

Question Title

* 2. How well did the Vet communicate with you?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

Question Title

* 3. How satisfied were you with the skill and knowledge of the Vet?

Excellent

Above average

Average

Below average

Poor

Question Title

* 4. How responsive were we to your questions about your pet?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

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* 5. How was your experience at the Client Care desk after your appointment?

Excellent

Above Average

Neither high nor low quality

Below Average

Poor

Question Title

* 6. Do you feel that you were always listened to throughout your visit?

Yes

Question Title

* 7. Overall, how satisfied were you with the service that you and your pet received?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

Question Title

* 8. How long have you been a client of Shinfield Vets?

This is my first visit

Less than six months

Six months to a year

1 - 2 years

3 or more years

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* 9. How likely are you to recommend our Clinic to your family and friends?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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* 10. Do you have any other comments or questions?

Question Title

* 11. We'd love to hear from you. So if you would like us to contact you in regards to your comments, please fill out your details below

Name

Email Address

Phone Number

Thank you so much for taking the time to give us this valuable feedback.
Joeanne Le'Burn, Practice Manager

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100% of survey complete.