A new regular survey: The Car Finance Confidence Tracker

Credit Strategy is launching a new, regular survey to gauge signs and activity of the car finance market’s recovery, and the levels of optimism.

The Car Finance Confidence Tracker will show what is concerning the industry the most, and what changes are being made in order to drive a recovery. It will be used to track statistics, market sentiment and business levels and the uses of technology.

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1. As the motor finance market shows initial signs of recovery, please name up to three elements which most concern you about the market’s ability to continue a steady recovery?

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2. How optimistic are you about growth prospects for your own company, for the next quarter, compared to the past three months?

Highly confident

More optimistic

Uncertain

Neutral

Less optimistic

Pessimistic

Highly confident

More optimistic

Uncertain

Neutral

Less optimistic

Pessimistic

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3. As companies look to return to growth, as well as customer support, are you looking at ways to improve the digital customer journey, at the point of customer acquisition?

Yes

N/A

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4. Will this mean investment in new technology?

Yes

Potentially

Unknown

N/A

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5. Are you currently making changes, or considering any changes, to any of the following to improve/ accelerate the digital journey for customers, from the point of acquisition? Please tick

	Currently changing	Considering changing
Use of credit reference agency products	Use of credit reference agency products Currently changing	Use of credit reference agency products Considering changing
Use of Open Banking products	Use of Open Banking products Currently changing	Use of Open Banking products Considering changing
Use of e-signatures on credit agreements	Use of e-signatures on credit agreements Currently changing	Use of e-signatures on credit agreements Considering changing
Use of eligibility checks	Use of eligibility checks Currently changing	Use of eligibility checks Considering changing
Affordability assessments	Affordability assessments Currently changing	Affordability assessments Considering changing
Money-laundering checks	Money-laundering checks Currently changing	Money-laundering checks Considering changing
Use of chatbots	Use of chatbots Currently changing	Use of chatbots Considering changing
Use of APIs for omni-channel comms	Use of APIs for omni-channel comms Currently changing	Use of APIs for omni-channel comms Considering changing
Fraud/ID checks	Fraud/ID checks Currently changing	Fraud/ID checks Considering changing
Portals to track credit applications	Portals to track credit applications Currently changing	Portals to track credit applications Considering changing
None apply	None apply Currently changing	None apply Considering changing

Other (please specify)

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6. Are you looking at bolstering and/or improving systems and controls around managing fraud risk?

Yes

Potentially, but in coming months

Unknown

Improvements have already been completed

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7. Please name up to three elements of fraud systems and controls, you’d like to change or improve

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8. Please provide the following information:

Full name *

Company *

Job title *

Email Address *

Phone Number

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9. Aggregated data collected from this survey will be shared between the survey owners, Credit Strategy and Scrive, for the purpose of an article to portray industry trends and later, a webinar to discuss sector-wide results. Please click Yes here for consent for your answers to be shared (individual answers will not be published anywhere, and are subject to the same non-disclosure Ts&Cs as our award entries).

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Yes