Background:

St Albans Council's Revenues and Benefits Service collects Council Tax from over 60,000 households.

We also provide Housing Benefit and Council Tax Reduction to over 5,000 households in the City. This financial support helps communities and assists people to meet their rent and council tax liabilities.

We are committed to providing the best possible service to all customers who pay Council Tax and through the work we do in assessing claims for Housing Benefit and Council Tax Reduction.

To support this we need to know what you think of the services we provide and find out how you think we might be able to improve what we do. We value your comments and we will use the responses you give us to help us to improve the service we give to you.
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