Customer Satisfaction Survey - Right To Buy

Question Title

* 1. Were you given an individual named officer who was responsible for the processing and administration of your application?

Yes

Question Title

* 2. Did you find the Right To Buy Officer courteous and professional?

Very

Quite

Not at all

Question Title

* 3. Was the Right To Buy Officer able to answer your questions?

Very

Quite

Not at all

Question Title

* 4. If you visited the Council Offices, how long did you wait for an appointment?

More than 10 minutes

Less than 10 minutes

Question Title

* 5. If you visited the Council Offices, were you seen in a private interview room?

Yes

Question Title

* 6. Generally, were you satisfied with the service you received?

Yes

Question Title

* 7. If "no", please explain why?

Question Title

* 8. Are there any other comments you would like to make?

Question Title

* 9. Taking everything into account, how satisfied are you with the service provided by Broxtowe Borough Council’s Housing Department?

Very Satisfied

Fairly Satisfied

Neither Satisfied Nor Dissatisfied

Dissatisfied

Very Dissatisfied

Question Title

* 10. We may need to know more about what you think. If you are willing to provide further information, please give your name, address and telephone number below.

Name

Address

Address 2

City/Town

Postal Code

Email Address

Phone Number

Should you wish to discuss any aspect of the Right To Buy service, please call the Homeownership and Performance Manager, Kim Dawson, on 0115 917 3441.