We are collecting questions in advance – please can you submit your questions via this survey. We will do our best to ensure that all questions submitted in advance are answered during the webinar.
You will have opportunity to ask questions during the webinar, however due to time constraints questions submitted in advance will be prioritised.

This survey will close on Wednesday 4 September 2019.

The much-reviled and well-publicised excesses of the secondary ticket market may not have affected theatre as much as they have live music, but many of the issues are the same and reveal some interesting questions about customer service. How do you take action to stop unauthorised resale for profit, offer better service to customers with upfront ticketing policies and still manage commercial expectations? 

The webinar will be delivered by Jonathan Brown (Society of Ticket Agents & Retailers - STAR), in conversation with Cassie Chadderton (UK Theatre/SOLT) andJamie Snelgrove (Theatre Tokens). 

This webinar is suitable for

Senior Management
Box Office
Essentially, anyone with an interest or responsibility for ticketing policies, terms and conditions and customer service.
At the end of this webinar you will:


Learn more about current thinking on exchange, refund and resale ticketing policies and how they fit with customer service.
Know what to consider and how to take action when looking to restrict the unauthorised resale of tickets.

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* 1. What is your job title and organisation?

We ask for this information so that the panel can prepare an appropriate answer. Questions will be annoymised during the webinar.

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* 2. Please list your questions for the panel

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* 3. Why are you attending this webinar? Do you have any specific objectives?

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* 4. Are there any other topics related to this issue that you would like us to offer?

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