Check SCREEN READER MODE to make this survey compatible with screen readers.
Agility in collections through Covid-19 and beyond
How has the pandemic accelerated digital change in collections?
After the fastest operational changes the credit industry has ever seen, Credit Strategy's survey will establish how collections organisations have transitioned since the lockdown.
By completing the survey, and sharing information to help us inform our members, you will be sent a report in Credit Strategy detailing cross-industry results, enabling you to compare and benchmark against the following: * Inbound call volume trends in collections; * Speed of transition to WFH policies in collections; * Speed of implementation in collections of new technology/methods; * How successful the deployment of new tech/methods has been, and the difference made for customer journeys/outcomes; * How digital engagement has changed since the lockdown.
Everyone who completes the survey gets a complimentary three-month Premium membership, giving you access to the entire Credit Strategy website, with exclusive content such as Best Practice Case Studies based on award-winning entries, webinars, data and benchmarking tools, opinion and CS interviews.
Note: Individual answers provided are subject to the same non-disclosure terms & conditions that apply to all Credit Strategy’s awards entries. These guarantee individual results will not be published anywhere on Credit Strategy’s website, magazine or social media channels. Only aggregated results are published to show trends.
Those who take part in the survey will also receive a complimentary copy of Qualco’s practical guide: Adapting customer engagement and collections strategies.