Your charge point experience

Thank you for taking part in this survey.

Connected Places Catapult (CPC) want to gather your experiences on charging electric vehicles and journey planning. This survey is directed to electric vehicle (EV) users (cars and vans) who use public charge points.

CPC will keep your anonymity and the analysis will be at aggregated, non-individual level. For more information please check here (copy and paste the link to your browser): https://cp.catapult.org.uk/wp-content/uploads/2021/11/EV_Assist_Privacy_Policy.pdf

As a token of thanks, after filling in this survey you will be entered into a prize draw for one of 12 Amazon vouchers worth £50 each, to be notified before the end of March 2022. Following the EV Assist trial (beginning in January), we would like to send you a follow-up survey to measure changes in your experience. If you fill in both surveys you will be entered into the prize draw three times in total, as another token of thanks.

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* 1. How often have you driven an Electric Vehicle over the last month?

Never

A few days a month

Once or two days a week

3-4 days a week

5-6 days a week

Every day

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* 2. How often did you experience concern that you would not be able to charge en-route / at the destination of your Electric Vehicle journeys in the last month?

Never

Only once

A few times

Most of the time

Always

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* 3. Thinking about the last month, how frequently did the following statements related to owning / driving an Electric Vehicle occur to you? (1 = never occurred, 5 = always occurred)

	1	2	3	4	5
The battery didn’t have enough capacity for all my needs…	The battery didn’t have enough capacity for all my needs… 1	The battery didn’t have enough capacity for all my needs… 2	The battery didn’t have enough capacity for all my needs… 3	The battery didn’t have enough capacity for all my needs… 4	The battery didn’t have enough capacity for all my needs… 5
Planning my journeys (e.g. routes, finding charge points etc.) required too much time and effort…	Planning my journeys (e.g. routes, finding charge points etc.) required too much time and effort… 1	Planning my journeys (e.g. routes, finding charge points etc.) required too much time and effort… 2	Planning my journeys (e.g. routes, finding charge points etc.) required too much time and effort… 3	Planning my journeys (e.g. routes, finding charge points etc.) required too much time and effort… 4	Planning my journeys (e.g. routes, finding charge points etc.) required too much time and effort… 5
Finding a charge point whilst driving took too long	Finding a charge point whilst driving took too long 1	Finding a charge point whilst driving took too long 2	Finding a charge point whilst driving took too long 3	Finding a charge point whilst driving took too long 4	Finding a charge point whilst driving took too long 5
Charge points were occupied by another car when I got there…	Charge points were occupied by another car when I got there… 1	Charge points were occupied by another car when I got there… 2	Charge points were occupied by another car when I got there… 3	Charge points were occupied by another car when I got there… 4	Charge points were occupied by another car when I got there… 5
Charge points were broken…	Charge points were broken… 1	Charge points were broken… 2	Charge points were broken… 3	Charge points were broken… 4	Charge points were broken… 5
Charge points didn’t have the right connectors for my car…	Charge points didn’t have the right connectors for my car… 1	Charge points didn’t have the right connectors for my car… 2	Charge points didn’t have the right connectors for my car… 3	Charge points didn’t have the right connectors for my car… 4	Charge points didn’t have the right connectors for my car… 5
The charging time was too long at charge points…	The charging time was too long at charge points… 1	The charging time was too long at charge points… 2	The charging time was too long at charge points… 3	The charging time was too long at charge points… 4	The charging time was too long at charge points… 5
The charge points’ payment system didn’t work or required access to more than one app/website (e.g. sign in)…	The charge points’ payment system didn’t work or required access to more than one app/website (e.g. sign in)… 1	The charge points’ payment system didn’t work or required access to more than one app/website (e.g. sign in)… 2	The charge points’ payment system didn’t work or required access to more than one app/website (e.g. sign in)… 3	The charge points’ payment system didn’t work or required access to more than one app/website (e.g. sign in)… 4	The charge points’ payment system didn’t work or required access to more than one app/website (e.g. sign in)… 5
I chose not to use the Electric Vehicle for a journey due to concerns about available charge points.	I chose not to use the Electric Vehicle for a journey due to concerns about available charge points. 1	I chose not to use the Electric Vehicle for a journey due to concerns about available charge points. 2	I chose not to use the Electric Vehicle for a journey due to concerns about available charge points. 3	I chose not to use the Electric Vehicle for a journey due to concerns about available charge points. 4	I chose not to use the Electric Vehicle for a journey due to concerns about available charge points. 5

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* 4. On a scale of 1 to 5, how satisfied are you with your current charging experience? (1 = not satisfied, 5 = very satisficed)

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 5. Thinking of the last time you used your Electric Vehicle for a journey that required using a charge point, either en-route or at the destination, how many minutes did you spend…

	0-10	11-20	21-40	41-60	Over 60 mins
…planning which charge point(s) to use (before your journey)?	…planning which charge point(s) to use (before your journey)? 0-10	…planning which charge point(s) to use (before your journey)? 11-20	…planning which charge point(s) to use (before your journey)? 21-40	…planning which charge point(s) to use (before your journey)? 41-60	…planning which charge point(s) to use (before your journey)? Over 60 mins
…looking for a new charge point (whilst driving) because the one you planned was not available?	…looking for a new charge point (whilst driving) because the one you planned was not available? 0-10	…looking for a new charge point (whilst driving) because the one you planned was not available? 11-20	…looking for a new charge point (whilst driving) because the one you planned was not available? 21-40	…looking for a new charge point (whilst driving) because the one you planned was not available? 41-60	…looking for a new charge point (whilst driving) because the one you planned was not available? Over 60 mins
…queuing for use of your chosen charge point?	…queuing for use of your chosen charge point? 0-10	…queuing for use of your chosen charge point? 11-20	…queuing for use of your chosen charge point? 21-40	…queuing for use of your chosen charge point? 41-60	…queuing for use of your chosen charge point? Over 60 mins

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* 6. How many times last month did you make long distance journeys in your Electric Vehicle (i.e., where you need to charge en-route or at the destination)? Please provide an approximate number.

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* 7. How often do you use your Electric Vehicle AND other modes of transport (such as train, bus, cycle etc) for long distance journeys (i.e. for journeys that require using a charge point en-route)?

Never

Not very often

Sometimes

Very often

Always

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* 8. How would you classify your main use of Electric Vehicles?

I am a private owner/ lease privately

I use a car club

I drive my vehicle as part of work (private or public sector fleet)

Other

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* 9. Where do you most usually charge your Electric Vehicle?

At home

At the workplace

On the go

Other

Other (please specify)

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* 10. Thinking of your long-distance journeys over the last month, what is the most common type of journey you made:

I charged at my destination

I charged en-route to my destination then continued in my Electric Vehicle

I charged en-route to my destination then continued by another mode of transport (bus, train etc)

Other

Other (please specify)

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* 11. How would you describe your gender?

Male

Female

Prefer not to say

Other (please specify)

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* 12. What is your age group?

16 – 24

25 – 34

35-44

45-54

55-64

65+

Prefer not to say

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* 13. Are you willing to be invited to a group discussion (also referred to as a focus group) in February 2022, to provide further feedback regarding your experiences using the EV Assist web-app? This will enable us to make further improvements to your Electric Vehicle journey. The discussion will be run virtually and will last up to 1 hour. Those who participate will each receive a £25 Amazon voucher.

Yes

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* 14. Please provide us your email address. We will only use this to email you after the EV Assist web-app trial (in January) with a similar follow-up survey, if you opt in to a single focus group, or to notify you if you have won the prize draw.

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* 15. Thank you for your participation! Is there anything else you would like to comment on regarding long-distance journeys and charging of your Electric Vehicle?