Planning Pre-application Advice Service

This survey is for customers to provide feedback on the City of Edinburgh Council's pre-application advice service. Your feedback will help us to improve the service. Please note that responses are anonymous.

Question Title

* 1. Please tell us the type of service you received from the Council

Local development (small)

Local development (medium)

Major development

Pre-position discussion

Additional meeting

A combination of the above (please enter);

Question Title

* 2. How satisfied were you with the process for requesting advice and making payment?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Not applicable/ unsure

Comments

Question Title

* 3. How satisfied were you with the level of detail of the advice you received?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Not applicable/ unsure

Comments

Question Title

* 4. How satisfied were you with the clarity and ease of understanding of the advice you received?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Not applicable/ unsure

Comments

Question Title

* 5. How satisfied were you with the time taken to receive the advice?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Not applicable/ unsure

Comments

Question Title

* 6. How satisfied were you with the politeness and courtesy of Council staff you dealt with?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Not applicable/ unsure

Comments

Question Title

* 7. Overall, how helpful did you find the pre-application advice service?

Very helpful

Somewhat helpful

Not very helpful

Not at all helpful

Not applicable/ unsure

Comments

Question Title

* 8. Overall, to what extent do you feel the service you received was value for money?

Very good

Good

Neither good nor bad

Bad

Very bad

Not applicable/ unsure

Comments

Question Title

* 9. Should you be involved in another development in Edinburgh, how likely are you to make use of the pre-application advice service?

Very likely

Somewhat likely

Not very likely

Not at all likely

Not applicable/ unsure

Comments

Question Title

* 10. If there are any specific improvements to the pre-application advice service that you would like to see, please describe them below.

Question Title

* 11. The Council offers supplementary services to customers using the pre-application advice service for which there is a surcharge. If there are any other supplementary services that you would be interested in seeing the Council introduce, please describe them below.

Planning Pre-application Advice Service – Customer Survey

Question Title

* 1. Please tell us the type of service you received from the Council

Question Title

* 2. How satisfied were you with the process for requesting advice and making payment?

Question Title

* 3. How satisfied were you with the level of detail of the advice you received?

Question Title

* 4. How satisfied were you with the clarity and ease of understanding of the advice you received?

Question Title

* 5. How satisfied were you with the time taken to receive the advice?

Question Title

* 6. How satisfied were you with the politeness and courtesy of Council staff you dealt with?

Question Title

* 7. Overall, how helpful did you find the pre-application advice service?

Question Title

* 8. Overall, to what extent do you feel the service you received was value for money?

Question Title

* 9. Should you be involved in another development in Edinburgh, how likely are you to make use of the pre-application advice service?

Question Title

* 10. If there are any specific improvements to the pre-application advice service that you would like to see, please describe them below.

Question Title

* 11. The Council offers supplementary services to customers using the pre-application advice service for which there is a surcharge. If there are any other supplementary services that you would be interested in seeing the Council introduce, please describe them below.