Questionnaire to evaluate patients’ and service users’ experience of virtual appointments since the pandemic

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* 1. Please select one that applies - Age:

18-24

25-34

35-44

45-54

55-64

65-74

75-84

85-94

95+

Prefer not to say

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* 2. Gender:

Female

Male

Other (please specify)

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* 3. Ethnicity:

Asian

Black

Mixed

White

Prefer not to say

Other (please specify)

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* 4. Primary reason for using services (e.g. anxiety, depression, psychosis, personality disorder, autism spectrum disorder):

Please specify or leave blank if you do not wish to state.

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* 5. Which of the following platforms have you used for your virtual appointments? Tick all that apply

MS Teams

Attend Anywhere

Zoom

Phone

Other (please specify)

None of the above

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* 6. If you selected more than one, please tell us which you preferred and why?

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* 7. Overall, how useful did you find the virtual appointment experience? (Where 5 is very useful and 1 is not useful at all)

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* 8. What benefits, if any, did you get from your video appointment? Please tick all relevant advantages:

Didn’t have to worry about the transmission of Covid

Saved time (time off work, time spent travelling)

Saved money (e.g. parking, traveling, childcare, not having to pay for childcare)

Convenience (childcare arrangements, not having to travel, waiting times

Lessened environmental impact

Less burden on my companion (family / friend / carer)

Ability to connect with the clinician

Felt my expectations were met

More privacy

Other (please specify)

None of the above

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* 9. Out of the benefits you’ve selected, which three were most important for you?

Didn’t have to worry about the transmission of Covid

Saved time (time off work, time spent travelling)

Saved money (parking, traveling, childcare, not having to pay for childcare)

Convenience (childcare arrangements, not having to travel, waiting times

Lessened environmental impact

Less burden on my companion (family / friend / carer)

Ability to connect with the clinician

Felt my expectations were met

More privacy

Other (please specify)

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* 10. What issues, if any, did you experience with the virtual appointment?

Technical difficulties (appropriate technology, internet connection)

Not able to see or hear the clinician properly

Competency (knowledge of technology)

Mental health difficulties

Having the web camera on

Less privacy

Not able to connect with clinician (can’t read body language)

Felt my expectations were not met

I did not feel that video was an appropriate method for my condition

Prefer face to face

Other (please specify)

None of the above

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* 11. Out of the issues you’ve selected, which three affected you the most?

Technical difficulties (appropriate technology, internet connection)

Not able to see or hear the clinician properly

Competency (knowledge of technology)

Mental health difficulties

Having the web camera on

Less privacy

Not able to connect with clinician (can’t read body language)

Felt my expectations were not met

I did not feel that video was an appropriate method for my condition

Prefer face to face

Other (please specify)

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* 12. Were you able to access your virtual appointment yourself?

Yes, I set up the call myself

No, somebody else helped me to set up the call

No, I wasn’t able to access the virtual appointment

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* 13. Would you be happy to have a virtual appointment again?

Yes

Don’t know

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* 14. Would you be happy for your family member or friend to have a virtual appointment?

Yes

Don’t know

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* 15. Would you be happy to continue having the option of virtual appointments?

Yes

Don’t know

Questionnaire to evaluate patients’ and service users’ experience of virtual appointments since the pandemic

Question Title

* 1. Please select one that applies - Age:

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* 2. Gender:

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* 3. Ethnicity:

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* 4. Primary reason for using services (e.g. anxiety, depression, psychosis, personality disorder, autism spectrum disorder):Please specify or leave blank if you do not wish to state.

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* 5. Which of the following platforms have you used for your virtual appointments? Tick all that apply

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* 6. If you selected more than one, please tell us which you preferred and why?

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* 7. Overall, how useful did you find the virtual appointment experience? (Where 5 is very useful and 1 is not useful at all)

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* 8. What benefits, if any, did you get from your video appointment? Please tick all relevant advantages:

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* 9. Out of the benefits you’ve selected, which three were most important for you?

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* 10. What issues, if any, did you experience with the virtual appointment?

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* 11. Out of the issues you’ve selected, which three affected you the most?

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* 12. Were you able to access your virtual appointment yourself?

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* 13. Would you be happy to have a virtual appointment again?

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* 14. Would you be happy for your family member or friend to have a virtual appointment?

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* 15. Would you be happy to continue having the option of virtual appointments?

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* 16. If anything, what could be changed to improve virtual appointments?

* 4. Primary reason for using services (e.g. anxiety, depression, psychosis, personality disorder, autism spectrum disorder):

Please specify or leave blank if you do not wish to state.