Introduction

Transport for All are looking for Disabled and older people who have booked, or tried to book, patient transport within London in the last year to complete a short survey about their experience.

Does this sound like you?  If so we’d like to hear about your experiences, whether you were refused this service or not.

Why are we sending out this survey?

Our Advice Line has received increasing numbers of calls from Disabled and older people being denied patient transport services by the Royal Free Hospital following changes to the way their eligibility criteria is being applied.  This is despite them having a genuine need for it, or having been eligible in the past.

We want to know whether this practice is happening not only at the Royal Free Hospital, but also at other hospitals across London.

We believe current eligibility criteria leads to Disabled and older people being refused access to patient transport services, and will lead to increasing numbers of people missing appointments or being put at risk due to health and safety issues.

This is because it focuses on a limited set of questions that look solely at a person’s physical ability to get to their appointment.  It does not take into consideration issues such as an individual’s capacity to use other modes of transport or risks to their personal safety by doing so.

As a result, we are concerned that people are not being asked the right questions when applying for patient transport and that the phone assessment process is not being carried out fairly.

Take action – respond to our survey

The survey should take no more than 10 minutes to complete.  

By responding you will help us gain a better understanding of the problem and allow us to gather testimonies to demand hospitals improve access to their patient transport services.

The deadline to respond to this survey is Friday 31st August 2018.

Please answer these questions by thinking about your most recent experience with booking (or trying to book) patient transport since August 2017.

When you made contact to arrange patient transport, what questions were you asked to determine if you were eligible? (Select all that apply)

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* 1. When you made contact to arrange patient transport, what questions were you asked to determine if you were eligible? (Select all that apply)

Which London hospital(s) are/were your appointments at?

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* 2. Which London hospital(s) are/were your appointments at?

What month and year were your appointments in? (e.g. March 2018)

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* 3. What month and year were your appointments in? (e.g. March 2018)

Were you found to be eligible for patient transport?

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* 4. Were you found to be eligible for patient transport?

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