Is your child waiting to see, currently seeing, or has recently finished seeing professionals in the last 12 months, to help them with their emotional and mental health.   This applies to both in and outside of the school setting  We want to hear about YOUR experiences.

Any information you share with us will be used anonymously in a report that will be shared with the people that provide and those who commission children and young people's mental health services in the Wigan Borough. 

*Anonymously* means that we will not use any information that would identify you or your child.

Healthwatch Wigan and Leigh is independent of the NHS.  Our aim is to get people's voices heard and raise awareness of what works and how to make services better.   

For more information visit www.healthwatchwiganandleigh.co.uk, telephone 01942 834666 or email info@healthwatchwiganandleigh.co.uk.

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* 1. What is the age of your child who is waiting, is getting or has been getting support with their emotional and mental health?

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* 2. Which area of the Borough do you live in?  (eg. Leigh, Hindley, Bryn, Tyldesley)

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* 3. What is your ethnic group?

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* 4. Which service was the first point of contact when you were seeking help for your child?

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* 5. What is the name of the service, session or course that your children has accessed or is waiting to access (if known)?

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* 6. How long did you/your child wait to see a professional in this service from the time they were referred?   What was the length of time before a first appointment was arranged?

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* 7. If you are still waiting to see a professional than can help your child, how long have you been waiting?

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* 8. Have you been given an appointment date?

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* 9. While your child is/was waiting to see a professional who could help, have you/were you offered any support or guidance?  Please explain a little.....

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* 10. What would/would have help(ed) you to support your child while they wait(ed) to see a professional?  Please explain a little.....

Please rate the following statements.  Please select the rating appropriate to your situation.

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* 11. The length of time before the first appointment was arranged.

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* 12. The effectiveness of services in helping your child deal with his/her problems

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* 13. How well the professionals (doctors, psychologists, nurses, therapists, session workers) listened to your child and understood their problems

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* 14. The personal manner of professionals with your child

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* 15. The professionals have a trusting relationship with my child

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* 16. The professionals keeping of appointment times

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* 17. The support was given to my child at a time when they needed it

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* 18. The confidentiality and respect for your child's rights

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* 19. The explanation given to your child about treatment

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* 20. The effectiveness of services in helping your child to recover

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* 21. The types of service offered to your child

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* 22. How effective the service was in helping your child improve his/her knowledge and understanding of the difficulties they were experiencing

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* 23. The overall service your child has received

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* 24. Communication between professionals within the service and external services (eg therapist, dietician, hospital services, medication changes, etc.)

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* 25. How effective the service was in helping the relationship between your child and you

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* 26. The advice given to you about how you could help your child

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* 27. How effective the service was in helping you to understand the difficulties your child was experiencing

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* 28. How information was given to you about the nature of their problems and what to expect in the future

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* 29. The ability of professionals to listen to, and understand, the worries you may have about your child

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* 30. The advice your child was given on discharge/when sessions had finished

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* 31. The length of time between any discharge from an in-patient facility and follow-up appointments

All questions below are open ended.  Please write in your own words what you liked and disliked most about your experience of the service, session or course your child accessed, or is waiting to access and what you would like to change.

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* 32. The things I liked most about my experience of the service:

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* 33. The things I disliked most about my experience of the service:

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* 34. The things I would like to see changed:

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* 35. Please add any other information you feel is relevant:

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* 36. During the Spring 2020 we will be running some focus groups for parents/carers to share their experiences of children and young people's mental health services.  Would you like to be contacted about this opportunity please leave your details below.

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* 37. If you tick yes, please give us your email address or telephone/mobile number.  We will only use your contact details to get in touch with you about future opportunities - your details will not be shared with anyone else or used in the report.

If you would like to take part but wish to contact us separately, please email karen.wilson@healthwatchwiganandleigh.co.uk or telephone Karen Wilson on 1942 834666.

If you have completed a paper copy, please return it to :
Healthwatch Wigan and Leigh, Unit 5 The Galleries, Standishgate, Wigan WN1 1AT.

Thank you for taking the time to complete this survey.
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