FRG's online advice service survey

This survey is about Family Rights Group's (FRG) online advice service.  The aim of the survey is to help us to understand more about how the online advice service is used, how helpful you have found the service and what difference it has made.  The online advice service includes our advice sheets, frequently asked questions (FAQ) and answers and our discussion boards for parents and for family and friends carers.

If you have used any of these online services we would like you to complete this short survey.  It should take approximately 5 minutes. Please do answer honestly, there are no right or wrong answers and we really value your honest feedback. Thank you for participating.

Individual responses will remain totally confidential.

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* 1. Please tell us your relationship to the child(ren) whose situation led you to use FRG's online advice service

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* 2. Please indicate the age of the child(ren) at the time you used FRG's online advice service

 
Child 1
Child 2
Child 3
Child 4
Child 5

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* 3. What is your ethnicity?

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* 4. How helpful or unhelpful did you find FRG's online advice service?

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* 5. I have a better understanding of what I have to do as a result of using FRG's online advice service?

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* 6. FRG's online advice service helped me to understand the concerns of the social worker.

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* 7.

I have a better understanding of children’s services' procedures as a result of the information provided on FRG's online advice service.

(Note “social services” are now known as “children’s services”, this relates to the services provided by the local authority around the safeguarding of children)

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* 8. I feel more confident to have my say with the social worker/children’s services as a result of the information provided on FRG's online advice service.

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* 9. How would you say you were coping before accessing FRG's online advice service?

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* 10. How about after using FRG's online advice service?

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* 11. To what extent would you say that using FRG's online advice service improved your ability to cope?

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* 12. I understand the law better as a result of using FRG's online advice service.

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* 13. I understand my rights and responsibilities better as a result of the information provided on FRG's online advice service.

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* 14. Have you used any other online services to get advice on this issue?

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* 15.

Would you be willing to be contacted for further research?

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* 16. Please provide us with your contact details

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* 17. Do you have any other comments about FRG’s online advice service? 

Please note that if you wish to make a complaint you can find details about how to do so in our complaints policy here.

Thank you for your help. 

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