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* 1. In the past 12 months, how many times have you seen a Doctor at this Practice?

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* 2. How do you rate the way in which you are treated by the Receptionists at the Practice?

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* 3. Thinking of when you want to see a named Doctor, how quickly does this usually happen?

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* 4. How would you rate this?

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i We adjusted the number you entered based on the slider’s scale.

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* 5. Thinking of times when you are willing to see any Doctor for a routine appointment, how quickly does this usually happen?

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* 6. Thinking of times when you wish to see a Nurse for a routine appointment, how quickly does this usually happen?

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* 7. How would you rate this?

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i We adjusted the number you entered based on the slider’s scale.

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* 8. On your last visit to the Practice, how long after your appointment time did you have to wait?

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* 9. How would you rate this?

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i We adjusted the number you entered based on the slider’s scale.

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* 10. How did you book your last appointment?

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* 11. Thinking of anytime that you've called the Practice, how easily have you found it to speak to a doctor on the phone when you have a question or need medical advice?

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* 12. If you have had a Telephone Consultation, have you found this useful?

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* 13. Have you ever visited the Practice Website www.newbyresmedicalgroup.co.uk ?

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* 14. The NHS Minor Ailments Service is provided by your community pharmacy. If you are over 65, under 16, or receive certain Benefits, you can use the Minor Ailments Service. This means you can receive advice and free treatment from your community pharmacist for minor illnesses and conditions. Were you aware of this service?

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* 15. Have you used this service?

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* 16. If you have used this service, in general did you find it resolved your ailment?

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* 17. Reception Triage. This is when the Receptionist asks for some information about your health condition, so that they can find the right appointment or service for you eg. GP appointment, Nurse Appointment, Phone Appointment, or a referral to the Minor Ailments Service. This also assists in freeing up more GP appointments. Do you consider this a good system?

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* 18. Do you consider Newbyres Medical Group serves the community well?

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* 19. What do you think the Patient Participation Group should focus on for the next 12 months?

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* 20. Are there any other comments or suggestions that you'd like to make about the Practice?

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* 21. What services, support, activities or facilities help to keep you healthy and well in Gorebridge? Please list:

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* 22. What other services, support, activities or facilities would you like to see provided in Gorebridge to help you stay healthy and well? Please list:

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* 23. Are you?

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* 24. What age are you?

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