Newbyres PPG Users Survey In the past 12 months, how many times have you seen a Doctor at this Practice? Question Title * 1. In the past 12 months, how many times have you seen a Doctor at this Practice? None 1 - 2 times 3 - 4 times 5 - 6 times 7 or more How do you rate the way in which you are treated by the Receptionists at the Practice? Question Title * 2. How do you rate the way in which you are treated by the Receptionists at the Practice? Poor Fair Good Very Good Excellent Thinking of when you want to see a named Doctor, how quickly does this usually happen? Question Title * 3. Thinking of when you want to see a named Doctor, how quickly does this usually happen? Less than 3 days 3 - 7 days 1 - 2 weeks 3 - 4 weeks Longer Don't know/not applicable How would you rate this? Question Title * 4. How would you rate this? 0 10 Clear i We adjusted the number you entered based on the slider’s scale. Thinking of times when you are willing to see any Doctor for a routine appointment, how quickly does this usually happen? Question Title * 5. Thinking of times when you are willing to see any Doctor for a routine appointment, how quickly does this usually happen? Less than 3 days 3 - 7 days 1 - 2 weeks 3 - 4 weeks Longer Don't know/not applicable Thinking of times when you wish to see a Nurse for a routine appointment, how quickly does this usually happen? Question Title * 6. Thinking of times when you wish to see a Nurse for a routine appointment, how quickly does this usually happen? Less than 3 days 3 - 7 days 1 - 2 weeks 3 - 4 weeks Longer Don't know/Not applicable How would you rate this? Question Title * 7. How would you rate this? 0 10 Clear i We adjusted the number you entered based on the slider’s scale. On your last visit to the Practice, how long after your appointment time did you have to wait? Question Title * 8. On your last visit to the Practice, how long after your appointment time did you have to wait? Less than 5 mins 6 - 10 mins 11 - 20 mins 21 - 30 mins More than 30 mins How would you rate this? Question Title * 9. How would you rate this? 0 10 Clear i We adjusted the number you entered based on the slider’s scale. How did you book your last appointment? Question Title * 10. How did you book your last appointment? Telephone In person Other (please specify) Thinking of anytime that you've called the Practice, how easily have you found it to speak to a doctor on the phone when you have a question or need medical advice? Question Title * 11. Thinking of anytime that you've called the Practice, how easily have you found it to speak to a doctor on the phone when you have a question or need medical advice? Difficult Fairly Difficult Neither Easy or Difficult Fairly Easy Very Easy If you have had a Telephone Consultation, have you found this useful? Question Title * 12. If you have had a Telephone Consultation, have you found this useful? Yes No If no, why not? Have you ever visited the Practice Website www.newbyresmedicalgroup.co.uk ? Question Title * 13. Have you ever visited the Practice Website www.newbyresmedicalgroup.co.uk ? Never Weekly Monthly Only when looking for specific information The NHS Minor Ailments Service is provided by your community pharmacy. If you are over 65, under 16, or receive certain Benefits, you can use the Minor Ailments Service. This means you can receive advice and free treatment from your community pharmacist for minor illnesses and conditions. Were you aware of this service? Question Title * 14. The NHS Minor Ailments Service is provided by your community pharmacy. If you are over 65, under 16, or receive certain Benefits, you can use the Minor Ailments Service. This means you can receive advice and free treatment from your community pharmacist for minor illnesses and conditions. Were you aware of this service? Yes No Have you used this service? Question Title * 15. Have you used this service? Yes No If you have used this service, in general did you find it resolved your ailment? Question Title * 16. If you have used this service, in general did you find it resolved your ailment? Yes No Not Applicable If not, why not? Reception Triage. This is when the Receptionist asks for some information about your health condition, so that they can find the right appointment or service for you eg. GP appointment, Nurse Appointment, Phone Appointment, or a referral to the Minor Ailments Service. This also assists in freeing up more GP appointments. Do you consider this a good system? Question Title * 17. Reception Triage. This is when the Receptionist asks for some information about your health condition, so that they can find the right appointment or service for you eg. GP appointment, Nurse Appointment, Phone Appointment, or a referral to the Minor Ailments Service. This also assists in freeing up more GP appointments. Do you consider this a good system? Yes No If not, why not? Do you consider Newbyres Medical Group serves the community well? Question Title * 18. Do you consider Newbyres Medical Group serves the community well? Yes No If not, why not? What do you think the Patient Participation Group should focus on for the next 12 months? Question Title * 19. What do you think the Patient Participation Group should focus on for the next 12 months? Are there any other comments or suggestions that you'd like to make about the Practice? Question Title * 20. Are there any other comments or suggestions that you'd like to make about the Practice? What services, support, activities or facilities help to keep you healthy and well in Gorebridge? Please list: Question Title * 21. What services, support, activities or facilities help to keep you healthy and well in Gorebridge? Please list: What other services, support, activities or facilities would you like to see provided in Gorebridge to help you stay healthy and well? Please list: Question Title * 22. What other services, support, activities or facilities would you like to see provided in Gorebridge to help you stay healthy and well? Please list: Are you? Question Title * 23. Are you? Male Female What age are you? Question Title * 24. What age are you? 16-20 21 - 35 36 - 50 51 - 65 66+ Done