mypensionID Customer Feedback Survey

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* 1. Please enter your Reference number or Security Code?

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* 2. How easy did you find locating and downloading the app?

Very Hard

Hard

Moderate

Easy

Very Easy

Very Hard

Hard

Moderate

Easy

Very Easy

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* 3. Did you experience any issues throughout the downloading of the app?

Yes, please give a brief description

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* 4. How did mypensionID help you with the verification process? (Please tick all that apply.)

It saved me time from sending forms

It was easy to use

I felt the process was much more secure

Any additional comments?

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* 5. How easy did you find the verification process?

Very Hard

Hard

Moderate

Easy

Very Easy

Very Hard

Hard

Moderate

Easy

Very Easy

If Very Hard or Hard, please can you add a comment so we can continue to improve?

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* 6. Did you have to ask anyone for help in using mypensionID?

Yes, please give a brief description

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* 7. Did you have to get in contact with the mypensionID Customer Support team?

Yes

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* 8. If yes, how useful did you find it?

Extremely useful

Very useful

Somewhat useful

Not so useful

Not at all useful

N/A

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* 9. Please tell us roughly how long the verification process took you to complete?

Less than 5 minutes

5 - 10 minutes

10 - 15 minutes

15 - 20 minutes

More than 20 minutes

Other (please specify)

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* 10. Overall, how would you rate mypensionID app?

Poor

Fair

Good

Very Good

Excellent

Poor

Fair

Good

Very Good

Excellent

Could you please provide a rationale for your rating?

mypensionID Customer Feedback Survey

Question Title

* 1. Please enter your Reference number or Security Code?

Question Title

* 2. How easy did you find locating and downloading the app?​

Question Title

* 3. Did you experience any issues throughout the downloading of the app?

Question Title

* 4. How did mypensionID help you with the verification process? (Please tick all that apply.)

Question Title

* 5. How easy did you find the verification process?​

Question Title

* 6. Did you have to ask anyone for help in using mypensionID?

Question Title

* 7. Did you have to get in contact with the mypensionID Customer Support team?

Question Title

* 8. If yes, how useful did you find it?

Question Title

* 9. Please tell us roughly how long the verification process took you to complete?​

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* 10. Overall, how would you rate mypensionID app?

Question Title

* 11. Do you have any other feedback that you would like to share with us? If so, please use the space below.​

* 2. How easy did you find locating and downloading the app?

* 5. How easy did you find the verification process?

* 9. Please tell us roughly how long the verification process took you to complete?

* 11. Do you have any other feedback that you would like to share with us? If so, please use the space below.