Mental Health Crisis Care

Sheffield has a number of services to help people when they are in need of mental health support, from lower level voluntary sector provided services through to hospital treatment.

We recognise it is really important to hear from people across the city about the effectiveness of health services; this includes how we respond to people who need urgent or emergency mental health support. We need your help to understand how we can best shape and deliver services so people get the help they need, when they need it.

By completing this short survey you will help us to ensure mental health crisis care services in the city are as effective as possible.

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* 1. What best describes your experience of a mental health crisis?

I have personally experienced a mental health crisis

A family or friend has experienced a mental health crisis

I have supported someone through a mental health crisis as a professional

I have supported someone through a mental health crisis in my community

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* 2. Did you access any of the following for support during this mental health crisis?

A&E

999

NHS 111

Section 136 Suite

Crisis helplines

Single Point of Access (SPA)

Psychiatric Decisions Unit

Crisis teams

Online help

Peer support, or someone who had experienced a mental heath crisis before

Voluntary and community organisation

I did not access any support

Please tell us any other support you had

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* 3. What was helpful during this mental health crisis?

A calm environment

Feeling safe

Trained staff

Someone to listen

Someone to talk to

Medication

Knowing where to go

Calming techniques

Help with other aspects of life (financial, housing etc)

Please tell us anything else

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* 4. What wasn’t helpful during this mental health crisis?

The environment

Not feeling safe

Not having trained staff

Not having someone to listen

Not having someone to talk to

Medication

Confusion over where to access help

Other aspects of life not being addressed e.g. finance, housing

Please tell us anything else

Mental Health Crisis Care

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* 1. What best describes your experience of a mental health crisis?

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* 2. Did you access any of the following for support during this mental health crisis?

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* 3. What was helpful during this mental health crisis?

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* 4. What wasn’t helpful during this mental health crisis?

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* 5. What could have made this experience of crisis better?

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* 6. What, if anything, could have stopped you having a mental health crisis?