1. Hello! This survey should take 8-10mins to complete!

SHAP (Sustainable Housing Action Partnership) has been commissioned by the Midlands Energy Hub and the West Midlands Combined Authority to carry out research across the whole East and West Midlands with a view to using best practice to increase the level of future, targeted work.
We are surveying organisations involved with the co-ordination or installation of fuel poverty works. The data you have collated in this area and your views will form part of a report going back to Government to shape future fuel poverty programmes.
We want to better understand the approaches needed when responding to fuel poverty crisis to enable opportunities for creating a pathway to broader retrofit and decarbonisation strategies. The report will also explore how energy efficiency works for households in crisis are included into whole house retrofit plans. Recognising the need for a consistency of managing information and reporting it, we will also be developing a new way of capturing data as a result of this analysis.
Your responses will be really important to inform Government thinking, starting with the shape of LAD2 and the preparation of the WMCA to deliver the 'Warm Homes Save Lives' fuel poverty programme across the West Midlands . The research will inform the resources required to support existing services as we go through the winter but also where investment in scaling up, extending and deepening capacity is required.
Please try to answer all questions, even if your response is 'don't know'. If you would like to discuss anything in more detail, we can set up a meeting with you.
Your engagement with this research will also feed into the final beta testing of a new fuel poverty CRM being developed with funding from Innovate UK. The CRM will provide the opportunity for organisations to share a consistent approach to managing the customer journey with real-time information about support, funding availability and eligibility criteria-matching, with efficient data analysis and reporting, linked to open EPC data so that those in fuel poverty don't lose out on retrofit programme opportunities.
The research is due by late-November. Your time to help with this is really appreciated and it will make a difference.
If this survey is not applicable, please complete the first few questions, then skip to the final questions at the end.
⏳The survey closes at noon, Monday 14 December
Thank you for your help.

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* 1. Name of organisation:

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* 2. Your email address:

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* 3. Do you agree or disagree with this statement?
'This  questionnaire does not relate to our current services'

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* 4. Do you run any local authority projects/programmes directly? If 'Yes', please name them:

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* 11. What KPI's do you include in your contracts?

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* 13. Do you currently deliver energy efficiency/retrofit works directly as the Council?

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* 16. If you have procured contractors, what is the Local Authority role? (tick as many as apply):

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* 18. Do you require pre- and post-works monitoring for building performance?

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* 19. If 'Yes' to previous question, what do you require? (select all those which apply):

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* 20. Do you require the following as evidence? (select all which apply):

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* 21. Do you require pre- and post-works customer surveys?

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* 22. If 'Yes' to previous question, are these (select all which apply)?

Thank you very much for completing our questionnaire. Your input will make a difference.
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