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To help us assess and improve the service we provide, we would appreciate your feedback on the service you have received from the Broxtowe Borough Council Housing Department by completing this questionnaire.

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* 1. The helpfulness of staff dealing with your new tenancy?

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* 2. The information and advice provided?

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* 3. That Broxtowe Borough Council were easy to deal with?

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* 4. Being kept informed throughout the process?

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* 5. The arrangements for viewing the property?

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* 6. The overall condition of your home at the time of letting? 

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* 7. The overall lettings process?

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* 8. Taking everything into account, how satisfied are you with Broxtowe Borough Council's Housing Department?

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* 9. Is this your first tenancy with Broxtowe Borough Council? 

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* 10. Please confirm your title, forename, surname and address?

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* 11. Do you have any comments or suggestions about the allocation process? 

We want to make sure that our services are provided fairly and to those who need them. This information collected helps us get a picture of who contacts us, uses or does not access our services, so will help us improve what we provide and reduce potential barriers to access.

Please answer the questions below by ticking the boxes that you feel most describe you. Some questions may feel personal, but the information we collect will be kept confidential and secure. The better the information is that we collect the more effective our monitoring will be.

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* 12. Which of the following areas do you live in?

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* 13. Gender

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* 14. Which age group do you belong to?

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* 15. Ethnicity

Thank you for completing this survey, your response has been submitted to Broxtowe Borough Council. Please be advised if you get asked to complete any additional surveys they are not related to Broxtowe Borough Council.
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