Customer Satisfaction Survey

Please note that this survey is used for service improvement purposes only and individual surveys are not replied to.

If you have a specific enquiry/service request/complaint please contact Bereavement Services directly via email at bereavementservices@kettering.gov.uk or call on 01536 525722.

* 1. Overall were you satisfied with the level of service you received from Bereavement Services?

* 2. If you attended a funeral service at the crematorium or within one of our cemeteries did the service run smoothly?

* 3. If you used written correspondence (letter, email) were you responded to within 10 days?

* 4. If you used written correspondence (letter, email) were you responded to within 7 days?

* 5. If you made enquiries via telephone was your call answered 1st time?

* 6. Were you greeted in the Customer Service Centre within 5 minutes?

* 7. Was the team member able to answer/help with your query?

* 8. If not was a senior member of staff/manager on hand to help?

* 9. Did you understand the answer to your query?

* 10. Was information able to be given to you in written/leaflet form?

* 11. Have you found the webpage easy to navigate?

* 12. Have you found the webpage to be helpful?

* 13. Did you visit any cemetery/crematorium grounds? If so were they tidy?

* 14. Did you visit either of the chapels/Customer Service Centre? If so were they clean and tidy?

* 15. Any other comments?

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